Vendor & Product Manager � Healthcare

Stefanini Group • Grand Rapids, MI

7d • Hybrid

About The Position

Stefanini Group is hiring! Stefanini is looking for a Vendor & Product Manager - Healthcare for Grand Rapids, MI (Hybrid). This role is responsible for the strategy, development and management of the product suite. Partners with upline to proactively identify market opportunities and guides others through the implementation of new products. Monitors and maintains product portfolio, providing direction for next steps in the product lifecycle. Providing effective status reporting, issue escalation, risk mitigation and program decision making throughout the life cycle of the program. Competent to work at the highest levels of all phases of project leadership. Regularly provides guidance, direction, and training to less-experienced staff. This role is responsible for the oversight and management of vendor relationships and associated contracts to ensure alignment with business systems, organizational goals, regulatory requirements, and financial targets. Key responsibilities include monitoring vendor performance against systems, contractual obligations and service level agreements (SLAs), ensuring compliance with healthcare regulations and internal policies, and identifying opportunities for cost containment and operational efficiency. The position partners cross-functionally with payment integrity teams to evaluate vendor deliverables, mitigate risk, and support contract recommendations and alignment. This role also drives accountability through performance reporting, issue resolution, and continuous improvement initiatives to optimize vendor value and support high-quality member outcomes.

Requirements

• Bachelor's Degree or equivalent in health care or business
• 7 years of relevant experience in the product development lifecycle required
• Strong knowledge and understanding of health care products, benefit structures, and the product development process required
• Familiarity with state and federal regulatory and legislative processes required; must be able to read and interpret complex statutes and regulations
• Ability to quickly grasp and describe health plan products and benefit designs required
• Healthplan experience in claims adjudication, specifically in Payment Integrity

Responsibilities

• Demonstrated experience managing vendor relationships and overseeing vendor performance against key performance indicators (KPIs) and service level agreements (SLAs), including monitoring accuracy, timeliness, responsiveness, and technical support effectiveness.
• Proven ability to coordinate and lead monthly operational reviews and quarterly business reviews, including follow-up on action items, issue resolution, and performance improvement planning.
• Experience managing vendor invoicing, payment coordination, and invoice reconciliation, with strong attention to timeliness, accuracy, and financial stewardship.
• Strong knowledge of procurement, contract, and Statement of Work (SOW) language, with the ability to interpret contractual requirements, identify gaps, and recommend or implement calculated SOW adjustments aligned with business needs.
• Experience coordinating and supporting vendor training activities, process updates, and operational readiness efforts across internal and external stakeholders.
• Strong project management capability, including planning, tracking deliverables, managing dependencies, driving accountability, and ensuring alignment between vendor work and organizational priorities.
• Ability to evaluate vendor deliverables, identify risks, escalate issues appropriately, and drive corrective action when vendor performance is not meeting expectations or contractual commitments.
• Strong communication and relationship-management skills, with the ability to partner effectively across internal teams and external vendors to support operational goals, regulatory requirements, and financial outcomes.
• Ability to ensure vendor work remains strategically aligned to overall organizational goals, business systems, regulatory requirements, and financial targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level