Vendor Performance Specialist

Utilities One•Voorhees, NJ

4d•Onsite

About The Position

Utilities One is seeking a qualified, local Vendor Performance Specialist – Telecom to support its Telecommunications Division. This role is crucial for managing vendor performance, ensuring compliance, and nurturing ongoing vendor relationships within the telecom sector. The specialist will be responsible for overseeing vendor adherence to Key Performance Indicators (KPIs) and service level agreements, guaranteeing the availability of qualified subcontractors and vendors, maintaining compliance and rate structures, and supporting project execution across various markets. The position requires alignment with company goals, quality standards, and operational timelines, contributing to the company's mission of building the future of critical infrastructure.

Requirements

5+ years of experience in vendor performance, vendor management, subcontractor management, or operations within the telecommunications or infrastructure industry
Strong understanding of telecom construction environments (OSP, wireless, fiber, civil, engineering, or related scopes)
Experience developing and monitoring vendor KPIs, SLAs, performance metrics, and compliance standards
Proven ability to evaluate vendor performance, drive continuous improvement, and manage multiple vendors across different regions and project types
Strong analytical, problem-solving, communication, and relationship management skills
Highly organized, detail-oriented, and results-driven with the ability to manage competing priorities in a fast-paced environment

Nice To Haves

Bachelor's degree in Business Administration, Supply Chain, Operations, or a related field preferred

Responsibilities

Own the end-to-end vendor lifecycle, including onboarding, compliance, performance management, and offboarding
Build and maintain strong relationships with telecom subcontractors, construction vendors, and service providers to drive operational excellence
Develop, monitor, and report on vendor KPIs, SLAs, quality, safety, and responsiveness to ensure performance expectations are met
Conduct regular vendor performance reviews, identify improvement opportunities, and drive corrective action plans when needed
Partner with Operations, Engineering, Construction, and Business Development teams to forecast vendor capacity needs and optimize vendor allocation
Ensure vendor compliance with contractual terms, insurance, licensing, safety, and regulatory requirements
Maintain accurate vendor records, documentation, and performance data to support reporting and decision-making
Develop and maintain vendor rate cards by geography, scope of work, and client requirements, while monitoring market pricing trends
Collaborate with Risk, Legal, and Compliance teams to resolve vendor-related issues, mitigate risks, and support continuous process improvement
Serve as the primary point of contact for vendor inquiries, escalations, and performance-related operational coordination