Vendor Performance Management Specialist

Alaska Airlines • HI-Honolulu, HI

1d • Onsite

About The Position

The Vendor Performance Management (VPM) Specialist is responsible for managing key supplier relationships and supporting vendor performance efforts at Alaska Airlines (AS). As an individual contributor, this role operates with moderate independence to analyze spend and operational performance, support business reviews, ensure contract compliance, and help drive resolution of performance issues with vendors and lessors to meet corporate objectives.

Requirements

• 2 years of experience in vendor relationship management including quantitative analysis, continuous improvement, and project management experience; or related area.
• Bachelor’s degree, or an additional 2 years of relevant training/experience in lieu of this degree.
• Strong interpersonal, presentation, and communication (e.g., verbal, written, and listening) skills.
• Detailed oriented and organized, with the ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• Preferred experience in strategic sourcing, procurement and/or material management at an airline.
• Preferred experience in category management.

Responsibilities

• Manage assigned PBH, Tier 1, and select Tier 2 vendor relationships with moderate independence, ensuring contract adherence, maintaining strong communication, and addressing performance concerns.
• Facilitate working-level meetings and support leadership-level engagements between AS and vendors, providing follow-up and tracking of action items to completion.
• Partner with internal stakeholders including Supply Chain Management, Maintenance & Engineering, Legal, FP&A, and others to review vendor agreements and support resolution of commercial and operational issues.
• Analyze vendor performance data to identify trends and assist in preparing performance summaries and leadership briefings.
• Investigate vendor issues and contribute to the negotiation of resolutions and remedies that support AS operational goals.
• Support regular performance reviews and business meetings, including the preparation of reporting packets and tracking of performance metrics and service level commitments.
• Validate and process monthly utilization reports, invoices, and claims related to PBH contracts and maintenance reserves.
• Contribute to the development of tools and processes that enhance team and vendor efficiency and effectiveness.
• Help track and manage vendor credits, escalation calculations, and key performance indicators.
• Work across Maintenance & Engineering and SCM to ensure vendor performance aligns with operational needs and strategic goals.
• Support risk mitigation efforts related to vendor performance, continuity, and compliance.
• Assignments may include specific vendors, fleet types, or ATA chapters.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level