Vendor Network Administrator

Wheels, Inc.•Schaumburg, IL

1d•Onsite

About The Position

The responsibility of the Vendor Network Administrator is to manage the vendor network database by completing all vendor ads and changing requests received. The Network Administrator will also be responsible for contacting vendors to explain program guidelines and correct transactions, working with national account representatives to obtain updated location information and completing database clean-up projects as assigned. The Vendor Network Administrator must have strong experience in building and maintaining B2B relationships through telephone contact. The Administrator will also be responsible for tracking and managing all documentation involved in completing requests and projects providing cycle time results, request volume and project summaries.

Requirements

Minimum High School Diploma required
1-3 years relevant work experience
Ability to organize, prioritize and manage multiple projects
Ability to work with new project requests to define business objectives
Ability to complete projects on a timely basis with a minimum of supervision
Good written, verbal, and listening communication skills
Effective problem solving and decision-making skills
Good follow-up skills
Intermediate experience with MS Office Outlook, Word and Excel (Pivot tables, VLOOKUPs, Fuzzy Logic)
Strong attention to detail
Team player
Strong experience in building and maintaining B2B relationships through telephone contact

Nice To Haves

Work towards understanding the internal workings of Wheels’ internal departments including Dealer Relations, MAP, Collision, DSC and Disbursements

Responsibilities

Complete all vendor updates and add requests within the department’s current cycle time standards
Assist Disbursement Services in collecting unpaid fees from the vendors via the vendor agreement in place
Contact vendors to collect funds
Follow up regularly and promptly on all issues until resolution
Update requestor and department manager on claim activity
Maintain records and report on claim & vendor fee activity
Provide vendor coverage information to clients and internal customers as requested and ensure prompt follow-up until completed
Confer with the operations manager on any requests which are unclear or inconsistent with the common reporting detail and coverage of standard reporting
Successfully communicate with external vendors for verification of contact and program information further building Wheels’ relationship with the vendors
Proactively initiate database maintenance projects
Work towards understanding the internal workings of Wheels’ internal departments including Dealer Relations, MAP, Collision, DSC and Disbursements
Successfully introduce program benefits to aid potential vendors in understanding the benefits of joining the MAP Program
Ensure service quality to all operating areas
Answer the telephone and respond to vendor inquiries
Meet Vendor Service Responsiveness Standards
Provide accurate and detailed progress reporting on completed requests and projects
Ensure all work is completed at the highest level of accuracy and professionalism
Provide support for Warranty claims and Passport functions