Vendor Manager

Blue Cross and Blue Shield of North Carolina • Remote Flex - North Carolina, SC

2d • $73,698 - $117,917 • Hybrid

About The Position

Blue Cross NC is seeking a Vendor Manager to lead ongoing relationship management between vendors and internal stakeholders. This role ensures vendors meet contractual obligations and service level agreements while serving as the primary point of contact for vendor-related matters. The Vendor Manager will build a clear understanding of outcomes across the organization, act as a trusted advisor for multiple less complex to moderate vendor engagements and help resolve issues by facilitating discussions and partnering with stakeholders to develop mitigation plans.

Requirements

• Bachelor's degree
• 3+ years of experience in related field. In lieu of degree, 5+ years of experience in related field.

Nice To Haves

• Experience supporting healthcare organizations, health plans, or regulated service providers, including familiarity with clinical, operational, and SAAS vendors supporting healthcare delivery or health insurance operations
• Strong facilitation skills with the ability to navigate difficult discussions and drive outcomes across competing priorities.

Responsibilities

• Manage the overall vendor relationship and governance for suppliers within a dedicated portfolio and serves as an escalation point for vendor-related issues.
• Assist with adjustments and enhancements to monitor vendor oversight plans, in alignment with contractual obligations and other defined criteria, to realize value and minimize vendor related risk to prevent operational and organizational disruption.
• Assist in formal business reviews, in accordance with vendor guidelines, with assigned vendors to discuss customer feedback, compliance, performance, service level agreements, other contractual expectations, relationship health and corrective action plans (when necessary).
• Establish and maintain effective relationships with Business/Service Owners, Vendor Service Delivery Manager for assigned vendors for ongoing management and oversight of the dedicated vendor portfolio.
• Responsible for ensuring ongoing vendor adherence to standard procedures and contracted deliverables and obligations; including change management, business continuity, liabilities, financial health, data access, and security.
• Partner with business leads to evaluate and assess current vendors relative to expectations, changing capabilities, competitiveness and organizational goals and communicate with vendor to improve or enhance capabilities.
• Collaborate with Category Management and business units to provide inputs to RFPs, vendor contract negotiations, SLAs, results and, compliance to align business strategy.

Benefits

• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401k match including an annual company contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level