Vendor Manager

Roofstock•Phoenix, AZ

3h•$80,000 - $90,000•Hybrid

About The Position

A Vendor Manager at Roofstock is pivotal in fostering mutually beneficial relationships with third-party maintenance vendors across our portfolio of single-family homes. Our Vendor Managers are responsible for building and managing a robust vendor network that aligns with our demands for Repairs and Maintenance (R&M), Turn, and Renovation services. In addition to overseeing operational needs, the Vendor Manager will focus on optimizing performance against Key Performance Indicators (KPIs) and ensuring adherence to Service Level Agreements (SLAs). This role requires a strategic and data-driven individual with a strong background in vendor relationship management.

Requirements

5+ years of experience leading, developing, and growing vendor relationships
Experience with residential Repairs and Maintenance field operations
Strong analytical capabilities to evaluate performance and an understanding of fair and optimal pricing structures
Excellent planning, organization, and delivery skills, and comfortable in high-pressure situations
Excellent attention to detail
Ability to communicate effectively with internal stakeholders and external customers
Excellent interpersonal skills and effective communication to work successfully with a range of stakeholders, including regional employees, field staff, office staff, executive leadership, and external customers
Thrives in a fast-paced and startup environment
Tech-savvy
Experience in making data-driven decisions utilizing reporting
Proficient in Google Suite applications, including Docs, Sheets, and Slides with demonstrated expertise in efficient document creation, collaboration, and data management.

Responsibilities

Creating and nurturing mutually beneficial relationships with third-party maintenance vendors
Building and managing a vendor network that meets R&M, Turn, and Renovation demand and operational needs
Driving vendor performance against established KPIs and ensuring adherence to SLAs
Driving product adoption of the vendor portal
Utilizing reporting and analytics to make data-driven decisions that enhance operational effectiveness
Conducting market visits to review vendor quality, build rapport, and vet potential new vendors
Delivering and reviewing vendor performance feedback to the vendor network on a monthly and quarterly basis
Identifying sourcing gaps, prioritizing needs, and recruiting vendors
Negotiating and establishing set pricing structures to optimize cost management.
Serving as the vendor's voice to internal Roofsters, ensuring effective communication and collaboration.
Providing support to the internal operations team, demonstrating adaptability in addressing operational challenges
Managing, documenting, and resolving escalations
Collaborate and work cross-functionally in a team environment