Vendor Manager – Telecom Expense Management (TEM)
About The Position
This role serves as the primary point of contact for vendor inquiries, invoice resubmissions, tax/banking updates, and corporate restructuring. The Vendor Manager will proactively manage supplier relationships from an invoicing and payment perspective, and immediately mitigate critical past-due notifications or disconnect notices by securing written commitments to prevent service disruptions. The role involves directing complex billing issues to resolution, initiating cost-saving claims, and investigating billing discrepancies. The Vendor Manager will oversee the funding lifecycle to guarantee timely invoice payments and manage Purchase Order (PO) activity. Additionally, the role requires maintaining precise system records and ensuring data integrity across various systems, including Telecom Expense Management Systems (TEMS), ERPs (SAP), buying tools, and internal database platforms. Collaboration with cross-functional partners such as negotiators, project managers, contracts, and corporate finance teams is essential to enforce compliance with contracted commercial terms.
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- 8+ years of experience in telecom expense management, vendor management, accounts payable, procurement operations, or commercial supply chain functions.
- High level of technical proficiency across Google Workspace, Microsoft Office (Excel, Word), and modern collaboration tools, with a proven ability to quickly master new software and digital workflows.
- Hands-on experience with Telecom Expense Management Systems (TEMS) (e.g., Rivermine).
- Familiarity with Enterprise Resource Planning (ERP) tools (e.g., SAP Fiori, Ariba, Buying Hub).
- Experience using enterprise ticketing platforms (e.g., Remedy, ServiceNow, or similar systems).
- Proven ability to interpret complex commercial contracts, analyze line-item invoices, calculate foreign exchange (FX) variances, and execute usage analyses.
- Exceptional written and verbal communication skills with a track record of effectively managing supplier relationships, updating stakeholders, and navigating high-priority operational escalations.
- Self-motivated individual with strong project ownership from concept through completion.
- Excellent organizational, prioritization, and multitasking abilities with high attention to detail, a sense of urgency, and a consistent track record of meeting deadlines.
Nice To Haves
- Domain experience in telecommunications, colocation data center operations, subsea cable infrastructure, or network connectivity solutions.
- Proven track record of managing high-value supplier disputes and driving measurable cost savings.
- Understanding of global tax concepts, including VAT rules, withholding tax (WHT), and regional e-invoicing compliance mandates (e.g., Italy SDI, China e-Fapiao, LATAM requirements).
- Demonstrated success in building strong cross-functional alignment across technical delivery, legal, sourcing, and corporate finance teams.
Responsibilities
- Serve as the primary point of contact for vendor inquiries, invoice resubmissions, tax/banking updates, and corporate restructuring.
- Proactively manage supplier relationships from an invoicing and payment perspective.
- Immediately mitigate critical past-due notifications or disconnect notices by securing written commitments to prevent service disruptions.
- Direct complex billing issues to resolution and initiate cost-saving claims when billed amounts deviate from contractual terms.
- Identify and investigate billing discrepancies—including rate mismatches, unauthorized back-billing, charges for terminated services, and invalid future billings.
- Partner directly with suppliers to ensure uninterrupted service while disputes are actively addressed.
- Oversee the funding lifecycle to guarantee timely invoice payments.
- Manage PO activity by monitoring low-fund conditions, evaluating foreign exchange (FX) impacts, consolidating purchase orders, and facilitating PO transfers or replacements.
- Maintain precise system records and ensure data integrity across Telecom Expense Management Systems, ERPs (SAP), buying tools, and internal database platforms.
- Collaborate with cross-functional partners to uphold data quality throughout the end-to-end process.
- Partner closely with negotiators, project managers, contracts, and corporate finance teams to enforce compliance with contracted commercial terms.
Benefits
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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What This Job Offers
Job Type
Full-time
Career Level
Senior
