Vendor Management Specialist

DriveTime•Fort Worth, TX

3d•Onsite

About The Position

This position is responsible for serving as a liaison between our bankruptcy vendor(s) and Internal teams throughout Loss Mitigation. This includes assisting with account inquiries, document retrieval, fee approvals, invoicing, handling of litigation matters, and discussions on contracted expectations.

Requirements

High School Diploma, GED, or equivalent certification
Experience with Microsoft Office such as Excel, Outlook and Word; data entry experience is preferred
2+ years of experience in bankruptcy servicing and/or bankruptcy legal processes; vendor management experience preferred
Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Nice To Haves

Clear, concise and professional written and oral communications and interpersonal skills
Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
Effective time management skills and ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal business units and external customers
Ability to drive departmental compliance with regulatory requirements
Self-motivated with strong decision-making capabilities; ability to self-start
Ability to work in an accurate, detail-oriented and highly productive manner

Responsibilities

Assist with vendor inquiries regarding Bankruptcy Servicing
Review, audit, and submit invoices for payment for bankruptcy vendor(s) on applicable services, along with completing frequent audits to ensure compliance adherence.
Follow-up with bankruptcy vendor(s) regarding contracted service level agreements and performance trends.
Ensure all departmental and company compliance guidelines are followed along with bankruptcy laws and regulations
Complete frequent audits of our bankruptcy vendor(s) to ensure compliance adherence.
Retrieve and provide requested account documents as needed to bankruptcy vendor(s).
Support the creation and execution policies and procedures.
Be involved with and provide direction on bankruptcy litigation matters related to adversaries, MFR’s, Plan Objections, etc.
Ensure confidentiality of the company’s operations, portfolio, customer information, and computer technology.
Navigate through multiple software programs and windows.
Other duties as assigned