IT Vendor Management Specialist

Hackensack Meridian Health•Iselin, NJ

About The Position

The Information Technology (IT) Vendor Management Specialist supports vendor management activities across the Hackensack Meridian Health (HMH) network. Assists with contract coordination, renewal tracking, documentation management, stakeholder follow-up, vendor issue tracking, and basic performance reporting. Plays a key support role in helping ensure vendor-related activities are organized, timely, and aligned with operational priorities.

Requirements

Bachelor's degree in Business Management, Finance, Economics, or a related field.
Minimum of 1+ year of relevant professional experience in vendor management, contract administration, business operations, healthcare administration, process improvement, consulting, and/or strategic sourcing.
Exposure to contracting terms, licensing models, and vendor performance metrics.
Basic analytical skills, including the ability to maintain trackers, review information for completeness, and prepare simple summaries and reports.
Strong organizational, communication, and problem-solving skills, with the ability to work effectively with cross-functional teams and escalate issues appropriately.
Excellent written and verbal communication skills.
Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms. Must have experience with spreadsheets, document management, and tracking tools.

Nice To Haves

Exposure to healthcare operations, project coordination, vendor administration, or contract support in an academic, internship, or professional setting is preferred.
Exposure to contract review, procurement processes, vendor coordination, and/or administrative support for technology or service agreements.

Responsibilities

Support manager and stakeholders by coordinating vendor-related activities and maintaining organized documentation, trackers, and follow-up items.
Gather information and prepare summaries to support vendor reviews, renewals, and stakeholder decision-making.
Track vendor issues, risks, and action items and escalate concerns to leadership as appropriate.
Oversee key components of the vendor lifecycle, including intake coordination, contract routing support, renewal tracking, stakeholder communication, and basic performance tracking.
Maintain documentation related to vendor contracts and obligations, key dates, deliverables, and required approvals, and highlight items needing additional review.
Assist internal stakeholders with gathering vendor information, maintaining trackers, and identifying operational follow-ups related to renewals, service issues, and vendor engagement.
Support contracting processes by organizing drafts and redlines, tracking comments and approvals, and coordinating stakeholder input.
Oversee agreements to ensure they are routed through the appropriate review process and that required documentation, approvals, and supporting materials are complete.
Track service issues, missed deliverables, and open items. Coordinate follow-up with internal stakeholders/vendors.
Maintain vendor spend, renewal, and contract trackers to support visibility into upcoming obligations, key dates, and budget-related follow-up.
Support vendor-related administrative and financial coordination activities, including cost tracking, purchase order follow-up, invoice support, and adherence to internal processes and policies.
Maintain vendor performance trackers and assist with preparing scorecards, status updates, service issue logs, and other basic reporting against key performance indicators (KPIs).
Document performance concerns, service issues, and follow-up actions, escalating unresolved items to leadership.
Support risk identification by maintaining issue logs, tracking dependencies, and helping coordinate remediation follow-up.
Support request for 'x' [RF(x)] activities by coordinating timelines, organizing vendor materials, scheduling meetings, and maintaining evaluation documentation.
Compile vendor responses and assist with preparing summary materials for stakeholder review.
Assist with gathering information and preparing draft materials to support vendor assessments and internal decision-making.
Act as a liaison by coordinating communication among IT, business teams, vendors, Legal, Purchasing, and other stakeholders to support timely follow-up, issue resolution, and alignment on operational priorities.
Build effective working relationships with internal stakeholders and support scheduled governance and review activities.
Maintain professional working relationships with vendors through organized follow-up, meeting coordination, and documentation management.
Support process improvement efforts by identifying administrative inefficiencies and recommending practical workflow improvements.
Maintain governance tools, templates, trackers, and documentation used to support vendor management processes and consistent operational oversight.
Assist with updating process documentation and supporting consistent use of standard tools and templates.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.