Vendor Management Lead

Humana

2d • $94,900 - $130,500 • Remote

About The Position

The Vendor Management Lead works as liaison between vendors and organization. The Vendor Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial. The Vendor Management Lead reviews and negotiates terms of vendor contracts and communicates with vendors regarding day-to-day matters. Reporting to the AD, Vendor Management & Performance, you will build and maintain a positive relationship with vendors and monitor vendor performance. You will also research invoice and contractual issues and resolve discrepancies. As well as advise executives to develop functional strategies (often segment specific) on matters of significance.

Requirements

• Bachelor's degree in business administration, healthcare administration, finance, operations, supply chain, or a related field, or equivalent professional experience.
• Five or more years of experience in vendor management, supplier relationship management, procurement, or related experience
• Experience managing complex vendor relationships, including performance reviews, issue escalation, corrective action planning, and cross-functional problem-solving.
• Experience developing and monitoring vendor scorecards, KPIs, SLAs, contractual commitments, operational metrics, and performance-improvement plans.
• Strong analytical and financial acumen, with the ability to evaluate vendor performance, utilization, spend, invoices, risks, and value-realization opportunities.
• Experience leading governance meetings and influencing stakeholders across functions such as operations, finance, compliance, procurement, legal, clinical, product, and implementation.
• Strong executive communication, facilitation, negotiation, and relationship-management skills, including the ability to communicate complex issues and recommendations clearly.
• Proficiency with Microsoft Excel, PowerPoint, Teams, and data-reporting or vendor-management platforms.

Nice To Haves

• Master's degree in business administration, healthcare administration, supply chain management, finance, or a related field.
• Experience working within Medicaid, Medicare, managed care, health insurance, or another highly regulated healthcare environment.

Responsibilities

• Manage assigned Medicaid vendor relationships, serving as the primary point of contact between vendors, business owners, markets, and enterprise partners.
• Develop a comprehensive understanding of assigned vendors' services, capabilities, contracts, regulatory obligations, operational dependencies, and strategic importance.
• Establish and facilitate vendor governance routines, including Joint Operating Committees, performance reviews, and issue-resolution meetings, with clear agendas, decisions, owners, and follow-up actions.
• Monitor vendor performance through standardized scorecards, KPIs, SLAs, contractual commitments, member outcomes, and operational measures, ensuring reporting is accurate and timely.
• Identify performance trends, service gaps, and emerging risks and translate findings into actionable recommendations for vendors and internal business leaders.
• Lead the development and oversight of vendor improvement plans and corrective action plans, including root-cause analysis, milestones, accountable owners, and validation of sustained remediation.
• Coordinate across operations, markets, compliance, finance, procurement, legal, clinical, product, and implementation teams to resolve vendor issues and maintain alignment on priorities.
• Support portfolio-level strategy by evaluating vendor capabilities, performance, risk, spend, and strategic value to inform consolidation, expansion, insourcing, sourcing, and investment decisions.
• Monitor vendor compliance with federal and state Medicaid requirements, contractual obligations, Humana policies, data-security standards, and required reporting expectations.
• Review vendor financial performance, invoices, utilization, rates, and spend trends to identify discrepancies, cost-saving opportunities, cost avoidance, and opportunities to improve value.
• Maintain complete, accurate, and audit-ready documentation of vendor interactions, governance decisions, performance results, risks, corrective actions, and contractual commitments.
• Strengthen vendor relationships through clear expectations, transparent communication, constructive challenge, and continuous-improvement initiatives that improve service quality, operational efficiency, member outcomes, and value realization.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level