Vendor Management Governance & Strategic Project Lead

JPMorgan Chase & Co.•Tampa, FL

About The Position

Lead high-impact strategic projects across vendor managed services, automation, cost optimization, and service-model improvements partnering with senior stakeholders to deliver measurable operational excellence. As the Vendor Management Governance & Strategic Projects Lead within DBS Vendor Management Operations, you will be responsible for ensuring adherence to the firm’s Third-Party Oversight (TPO) governance framework across all supplier engagements within the function. This role ensures compliance with all required risk assessments, timely remediation of findings, and closure of open action plans. In addition, the role leads and delivers strategic and efficiency projects to drive operational excellence and process improvement across vendor managed services. The Governance & Strategic Projects Lead also supports additional TPO-related activities and initiatives as determined by management or regulatory requirements.

Requirements

Bachelor’s degree required; advanced degree .
5+ years of experience in vendor management, third-party risk management, operational risk, or a related field within financial services.
Demonstrated project management experience, including leading cross-functional teams and managing multiple concurrent projects.
Experience with process improvement, efficiency initiatives, and vendor service optimization.
Strong knowledge of TPO Standards, risk assessment processes, and regulatory requirements for supplier oversight.
Excellent organizational, communication, and stakeholder management skills.
Flexibility and willingness to take on additional responsibilities as business needs evolve.

Nice To Haves

Advanced degree or relevant certification (e.g., PMP, CTPRP, CTPRA) preferred.
Proficiency with COMPASS, 4Site, and other relevant firm systems is a plus.

Responsibilities

Oversee supplier engagement governance and adherence to oversight requirements.
Ensure risk-based assessments are completed at the required frequency (SCA, CER, FVA, Negative News).
Manage the annual FVA cycle, review results, and escalate deteriorating financial health for Executive Sponsor disposition.
Coordinate Supplier Control Assessments end-to-end and drive timely follow-up on findings and recommendations.
Serve as the primary contact for supplier cyber incidents and lead escalation, response coordination, documentation, and remediation.
Partner with suppliers and internal stakeholders to remediate assessment findings and close action plans or risk acceptances.
Escalate material failures, non-compliance, and medium/high-severity issues to Executive Sponsor/LOB Control Manager and document outcomes per policy.
Identify and deliver efficiency and transformation initiatives across vendor managed services (automation, cost optimization, service improvements, tech enablement).
Assess vendor service models to pinpoint inefficiencies and recommend operational simplifications and cost reductions.
Plan and execute multiple concurrent projects, align cross-functional teams (SAS, SOS, Legal, Compliance, Sourcing), and track milestones/KPIs.
Maintain performance scorecards and evidence, ensure exit plans are reviewed annually where applicable, and support continuous improvement and additional TPO initiatives.