Vendor Management Coordinator (Onsite)

First American•Dallas, TX

12d•Onsite

About The Position

The Vendor Management Coordinator is responsible for managing critical operational processes that support customer onboarding, customer and investor relationships, vendor oversight, agreement administration, and executive-level business reporting. This position serves as a central point of coordination between internal departments, customers, vendors, management, and external business partners. The role is responsible for the administration of lender agreements, renewals, terminations, modifications, committee governance, vendor relationships, customer service escalation support, office administration, and operational record management. This role is responsible for supporting the administration and execution of customer, lender, investor, and vendor-related processes. This role manages agreement preparation and tracking, committee administration, vendor relationships, customer service escalations, office operations, and executive support functions.

Requirements

3–5 years of experience in vendor management, operations, contract administration, customer service, or related fields preferred.
Strong organizational, communication, and project management skills.
Ability to manage multiple priorities while maintaining attention to detail.

Nice To Haves

Associate's or Bachelor's Degree preferred.
Experience with CRM, workflow management, and document management systems preferred.

Responsibilities

Manage third-party vendor relationships and contract administration.
Coordinate vendor onboarding, renewals, performance monitoring, and issue resolution.
Maintain vendor records and compliance documentation.
Manage vendors including Xactus, water service providers, building management vendors, Synergies First, and other operational partners.
New Lender Agreements management.
Renewal processing and tracking.
Termination administration and documentation.
Modification Agreement preparation and coordination.
Final Approval workflow management.
Executive signature package preparation and routing.
Filing, scanning, indexing, and retention of executed agreements.
Schedule committee meetings and prepare agendas.
Record and distribute committee meeting minutes.
Track action items and follow-up requirements.
Administer Tri-Party eNote Agreements and approval workflows.
Provide customer service team oversight and administrative support.
Coordinate escalated customer issue resolution.
Facilitate communication between customers and internal stakeholders.
Office visitor check-in administration.
Mail service and distribution management.
Check receipt, logging, routing, and processing.
General office operations support.
Coordinate special projects and operational initiatives.
Prepare reports, status updates, and management documentation.
Support compliance reviews, audits, and process improvement efforts.