Vendor Management Coordinator - Hybrid
About The Position
The primary responsibility of this position is to support vendor management activities with a focus on financial oversight, operational performance, and service delivery monitoring in partnership with the BPO Oversight Specialists. This role ensures vendor work is accurately tracked, invoiced correctly, and aligned to contractual expectations and Service Level Agreements (SLAs). This position partners with internal business areas and vendors to provide transparency into vendor spend, validate financial accuracy, and identify opportunities for cost savings and overall performance improvement.
Requirements
- 2 years of experience in vendor management, financial operations, business operations, or a similar field
- Experience working with invoices, budgets, financial tracking, or vendor performance
- High School Diploma or GED in general field of study
- Strong analytical and financial acumen
- High attention to detail, especially with invoice validation and data accuracy
- Ability to interpret contracts, pricing models, and service agreements
- Strong communication and stakeholder coordination skills
- Ability to manage multiple vendors and priorities simultaneously
- Proficiency in Excel and reporting tools
- Problem-solving
- Excellent written and verbal communication skills
- Strong relationship management skills
- Strong analytical skills
Nice To Haves
- 4 years of experience in vendor management, financial operations, business operations, or a similar field
- Experience working with outsourced vendors or BPO environments
- Experience with financial systems, invoicing tools, or vendor management platforms
- Exposure to Service Level Agreement (SLA) tracking and performance reporting
- Experience managing external relationships
- Bachelor’s Degree in Finance, Business, Healthcare Operations, or a related field
Responsibilities
- Actively participate and bring expertise to the Vendor Management Office within the Operations and Service Delivery Division
- Manage and track vendor Purchase Orders (POs) to ensure alignment with approved scope of work and budgets
- Review, validate, and reconcile vendor invoices for accuracy against contracts, rates, and delivered services
- Identify and resolve invoice discrepancies in partnership with vendors and internal stakeholders
- Track vendor spend against budget and provide regular reporting on financial performance
- Ensure financial transparency across all vendor engagements, including forecasts and actuals
- Track and report vendor Service Level Agreement (SLA) performance on a recurring basis
- Identify SLA misses and ensure appropriate credits, penalties, or remediation plans are applied
- Partner with vendors and internal teams to monitor performance trends and drive accountability
- Support development of performance scorecards and reporting dashboards
- Identify cost-saving opportunities through invoice validation, utilization tracking, and performance insights
- Track and document vendor credits, penalties, and financial recoveries
- Support financial analysis to improve efficiency and reduce vendor spend
- Provide financial insights and historical data to support vendor strategy decisions
- Assist leadership with reporting and analysis related to vendor performance and spend
- Perform all other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
