Vendor Management Coordinator - Hybrid

Blue Cross Blue Shield of Arizona•Phoenix, AZ

2d•Hybrid

About The Position

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week. This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona. PURPOSE OF THE JOB The primary responsibility of this position is to support vendor management activities with a focus on financial oversight, operational performance, and service delivery monitoring in partnership with the BPO Oversight Specialists. This role ensures vendor work is accurately tracked, invoiced correctly, and aligned to contractual expectations and Service Level Agreements (SLAs). This position partners with internal business areas and vendors to provide transparency into vendor spend, validate financial accuracy, and identify opportunities for cost savings and overall performance improvement.

Requirements

2 years of experience in vendor management, financial operations, business operations, or a similar field
Experience working with invoices, budgets, financial tracking, or vendor performance
High School Diploma or GED in general field of study
Strong analytical and financial acumen
High attention to detail, especially with invoice validation and data accuracy
Ability to interpret contracts, pricing models, and service agreements
Strong communication and stakeholder coordination skills
Ability to manage multiple vendors and priorities simultaneously
Proficiency in Excel and reporting tools
Problem-solving
Excellent written and verbal communication skills
Strong relationship management skills
Strong analytical skills

Nice To Haves

4 years of experience in vendor management, financial operations, business operations, or a similar field
Experience working with outsourced vendors or BPO environments
Experience with financial systems, invoicing tools, or vendor management platforms
Exposure to Service Level Agreement (SLA) tracking and performance reporting
Experience managing external relationships
Bachelor’s Degree in Finance, Business, Healthcare Operations, or a related field

Responsibilities

Actively participate and bring expertise to the Vendor Management Office within the Operations and Service Delivery Division
Manage and track vendor Purchase Orders (POs) to ensure alignment with approved scope of work and budgets
Review, validate, and reconcile vendor invoices for accuracy against contracts, rates, and delivered services
Identify and resolve invoice discrepancies in partnership with vendors and internal stakeholders
Track vendor spend against budget and provide regular reporting on financial performance
Ensure financial transparency across all vendor engagements, including forecasts and actuals
Track and report vendor Service Level Agreement (SLA) performance on a recurring basis
Identify SLA misses and ensure appropriate credits, penalties, or remediation plans are applied
Partner with vendors and internal teams to monitor performance trends and drive accountability
Support development of performance scorecards and reporting dashboards
Identify cost-saving opportunities through invoice validation, utilization tracking, and performance insights
Track and document vendor credits, penalties, and financial recoveries
Support financial analysis to improve efficiency and reduce vendor spend
Provide financial insights and historical data to support vendor strategy decisions
Assist leadership with reporting and analysis related to vendor performance and spend
Perform all other duties as assigned