Vendor Management Coordinator (On-Street Parking Program Manager)

City of Charlotte•Charlotte, NC

3d•$79,245 - $99,057

About The Position

This position is responsible for managing and administering the City of Charlotte’s on-street parking program, Park It! Charlotte’s on-street parking program intersects crucial City goals related to housing affordability, sustainability, and safe and equitable mobility. This position serves as program liaison within CDOT and is externally facing with other city departments, elected officials, local businesses, residents, and Charlotte Center City Partners. This role is responsible for the oversight of day-to-day parking operations and sustainably managing Charlotte’s existing parking infrastructure. Additionally, this position plays a central role in implementing Charlotte’s Strategic Parking Plan and advancing data-driven, technology-based solutions to improve curbside management, customer experience, and operational efficiency. This position is a key member in the coordination of the City’s special events and development projects impacting availability of on-street parking. The person in this role serves as the primary point of contact between various CDOT staff and the operations contractor on parking-related matters. The work in this position requires the exercise of considerable independent initiative, judgment, and involves extensive public contact.

Requirements

Associate’s degree.
Three (3) years of professional program management experience in transportation, parking, curbside management, business management, public administration, or a related field.
Three (3) years of experience and proven record in supervision and management of contractors or subordinates.
Experience in customer service with an emphasis on handling sensitive discussions and difficult situations with customers.
Familiarity with and ongoing experience using Charlotte’s transit system is required.
Ability to obtain a city driving permit.
Ability to read and interpret regulations, ordinances, guidelines, etc.

Nice To Haves

Bachelor's Degree.
AICP (American Institute of Certified Planners) Certification or progress toward certification.
Certified Parking Professional (CPP) designation or progress toward certification.
Experience managing or implementing public-sector parking or curbside management programs.
Experience working with contractors, vendors, and technology-based service providers.
Experience engaging with neighborhoods, business stakeholders, and elected officials.
Knowledge of principles and practices of public right-of-way management.
Ability to identify and take steps necessary to correct any unsafe or unlawful parking found in the City’s ROW.
Supervising and evaluating the performance of contractors and staff and providing training and coaching as needed.
Providing project/program management, organization and logistics coordination.
Interpreting, monitoring and reporting financial information and statistics.
Ability to manage and prioritize multiple tasks.
Ability to establish and maintain effective working relationships with City leadership, elected officials, neighborhood stakeholders, business owners, and partner agencies.
Knowledge of current transportation planning principles and trends related to equitable, efficient and sustainable management of parking supply.
Knowledge of accounting practices and government accounting laws, codes, regulations and policies and skills in monitoring compliance with applicable policies, standards, regulations and contracts.
Skills in written and oral communication, familiarity with public engagement principles, and ability to lead effective engagement with diverse audiences through public meetings facilitation of meetings
Ability to prepare and present reports to diverse audiences
Managing and overseeing projects, processes and functional operations.
Providing excellent customer service and exercising political acumen, tact and diplomacy.
Skills in utilizing a computer and relevant software applications, including Microsoft Office suite, Geographic Information Systems (GIS), and Workday accounting software.

Responsibilities

Manage contractors and vendors responsible for daily operations of the Park It program, including citation management, revenue collection, digital payments, enforcement, equipment procurement and installation, and service delivery
Oversee business operations through use of contractors and vendors and monitor financials for revenue generation and fiscal compliance.
Oversee collaborative processes to ensure available parking in the public right-of-way (PROW) is managed to respond to the special needs of the stadium, arena, convention center, festivals as well as business and/or residential areas.
Lead and oversee implementation of Charlotte’s Strategic Parking Plan, translating policy direction into actionable programs, projects, and operational changes.
Identify, evaluate, pilot, and implement technology-based solutions (e.g., parking management systems, curb management tools, data analytics platforms, payment technologies, and enforcement technologies) to improve efficiency, transparency, and customer service.
Manage CDOT’s parking program budget and allocate resources to achieve strategic objectives, including assessing operational and capital needs, prioritizing business and policy objectives, and developing plans, funding strategies, and proposals to support program expansion, modernization, and long-term growth.
Actively monitor and engage in emerging trends, technologies, and best practices in parking and curb lane management through external training, professional organizations, and peer networks, and proactively advance innovative, data-driven policy and operational improvements.
Provide training and technical guidance regarding parking in the PROW.
Periodically evaluate and develop policies, set milestones, and monitor progress for achieving an annual net growth in program revenue and performance; through measurable actions such as increasing efficient delivery of contracted services, achieving turnover needs of businesses at curbside, etc.
Resolve customer service complaints and monitor contractor’s responses to service-related issues. Escalate difficult situations as appropriate and coordinate with appropriate staff to resolve problems.
Inspect and monitor progress of projects for performance and specification compliance; maintain progress reports; organize response to inquiries from City Budget and Leadership teams, members of the public, and the media.
Investigate ADA complaints/grievances with respect to parking in the PROW, and coordinate with CDOT ADA Program Manager on findings, resolutions, and projects.
Review transportation and land use Plans, Land Development Projects and internal Street Maintenance work to ensure on-street parking compliance.
Represent CDOT and the Park It! program at neighborhood meetings, with the media, through business association meetings, public forums, and briefings with elected officials, effectively communicating program goals, changes, and outcomes.
Support engagement and coordination with neighborhood groups and the business community. Focus engagement and public input to guide work and inform efforts for an equitable balance of parking demand, safety, access, economic vitality, and community priorities.
Perform other duties as assigned.