Vendor Management Analyst II - Collections Litigation
About The Position
As a Vendor Management Analyst within our Chase Card Recovery team, you will play a crucial role in managing vendor relationships and ensuring operational excellence. You will collaborate with internal and external partners to drive strategic changes and improve performance metrics. Your work will directly impact our customer experience and risk management outcomes. In this role, you will design and implement tools and procedures to track and measure key performance indicators. You will also conduct on-site reviews of law firms and provide meaningful feedback to stakeholders. Your contributions will help us maintain a strong control environment and achieve our business goals.
Requirements
- Three years of business operations experience in Collection Litigations.
- Outstanding written and verbal communication skills.
- Strong task and priority management skills.
- Ability to drive issue resolution in a fast-paced environment.
- Analytic mindset with clear and persuasive presentation skills.
- Detail-oriented with excellent time management skills.
- Experience in analyzing and improving business processes.
- Ability to monitor and analyze vendor performance data.
- Bachelor’s Degree or equivalent work experience.
Nice To Haves
- Analytics skills/aptitude is desirable.
Responsibilities
- Monitor day-to-day business results for assigned vendors.
- Demonstrate exceptional judgment and communication skills.
- Lead compliance-related audit activities.
- Manage projects to meet critical deadlines.
- Own the vendor communication process.
- Consult with business partners to establish clear requirements.
- Identify emerging trends and propose solutions.
- Establish and maintain partnerships with external groups.
- Travel for on-site reviews approximately 1-2 times/year.
Benefits
- comprehensive health care coverage
- on-site health and wellness centers
- a retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
