1902510: Collections Litigations Vendor Management Analyst I (OPVM08)

JPMorgan Chase & Co.•Wilmington, DE

6d•Onsite

About The Position

As a Vendor Management Analyst I within Card Collections Litigation, you represent Chase in litigation proceedings that may include depositions, trials, mediations, arbitrations, and other hearings. You prepare case materials in advance, collaborate closely with business and legal partners, and ensure responsibilities and deadlines are clearly established. You provide testimony remotely or in person with accuracy, professionalism, and composure. You bring independent judgment, strong communication skills, and a control-minded approach to every appearance. This position requires flexibility for scheduling changes and periodic travel for in-person appearances. You will work across multiple stakeholders and timelines, balancing urgency with precision and risk awareness. Success requires the ability to learn and follow procedures, stay objective, and communicate complex information clearly in high-stakes environments. You will be trusted to identify issues early, escalate appropriately, and contribute to continuous process improvement.

Requirements

Bachelor’s degree
Three years of experience in collections, process management, or financial services operations
Experience supporting litigation processes and/or serving as a witness, with strong attention to detail for accuracy
Demonstrated ability to resolve conflicts and de-escalate issues in a professional manner
Strong analytical and problem-solving skills, including interpreting complex information and drawing logical conclusions
Excellent verbal and written communication skills, including presenting information clearly and persuasively
Proven time management skills and ability to meet deadlines while handling multiple priorities independently
Ability to work effectively under pressure and maintain objectivity in high-stakes settings
Flexibility to adjust work hours to meet business needs and real-time disruptions
Strong public speaking skills and confidence communicating in formal hearing or courtroom-style environments

Nice To Haves

Knowledge of internal JPMorganChase systems, such as ICP, C3, and DTS
Strong organizational skills, follow-up discipline, and attention to execution details
Two years of people leadership experience
Experience supporting more than one CCB Operations Function/Line of Business

Responsibilities

Prepare and organize materials required for litigation appearances and testimony
Partner with business stakeholders and internal/external legal teams to define responsibilities, timelines, and deliverables
Represent Chase in remote and in-person litigation proceedings, delivering clear, concise, and accurate testimony
Apply technical and functional knowledge to make independent decisions and recommendations with minimal oversight
Escalate case issues, risks, and blockers to management and legal partners in a timely manner
Follow the department’s risk and control expectations, including documentation and adherence to procedures
Identify and escalate system or process issues and improvement opportunities
Serve as a subject matter resource on applicable Chase procedures and processes used to support testimony
Coordinate personal travel for in-person appearances and comply with travel and expense policies
Maintain professionalism and composure while working in high-pressure environments