Vendor & Fleet Operations Liaison

Brunswick Corporation•Warwick, RI

1d•$60,250 - $66,500•Hybrid

About The Position

The Vendor Operations Liaison serves as the primary point of contact for third-party Marine Operating Centers (MOCs) supporting outsourced service operations. This role is responsible for managing vendor relationships across an assigned region, ensuring service quality, operational efficiency, and financial accuracy. The individual will oversee vendor performance, review invoicing and billing, coordinate fleet service needs, and proactively resolve operational issues to ensure club locations run smoothly. This position requires strong customer service skills, relationship management expertise, and the ability to operate in both office and field environments.

Requirements

Experience in vendor management, operations coordination, or supply chain support
Strong relationship management and customer service skills with the ability to build trust and influence external partners
Experience reviewing invoices, billing, or financial documentation with attention to detail and accuracy
Demonstrated problem-solving and conflict resolution skills, with ability to independently resolve routine issues
Strong organizational and time management skills with the ability to manage multiple priorities
Ability to analyze vendor performance and communicate findings to leadership
Valid driver’s license with experience trailering boats
Mechanical or marine systems knowledge (technical coursework or equivalent experience preferred)
Familiarity with marine safety equipment and dockside procedures
Ability to work independently and adapt to seasonal demands
Strong communication skills, both written and verbal

Nice To Haves

Experience working with dealerships, marinas, or marine service environments
Familiarity with fleet operations or boat maintenance coordination
Experience in contract management or vendor performance evaluation
Background in logistics, transportation coordination, or field operations
Experience working in multi-location or regional operations environments

Responsibilities

Serve as the primary point of contact for third-party Marine Operating Centers (MOCs) within an assigned region
Support vendor relationship management by maintaining strong, professional working relationships that drive service performance and responsiveness
Monitor and report on vendor performance, including service quality, turnaround times, and operational effectiveness, escalating trends and concerns to leadership
Hold vendors accountable to agreed service levels by proactively addressing performance gaps and pushing back when expectations are not met
Review, validate, challenge discrepancies, and approve vendor invoices to ensure accuracy and alignment with contracted services
Resolve routine operational and vendor-related issues independently, escalating complex or high-impact issues as needed
Coordinate fleet boat transportation to and from vendor service locations to support maintenance and operational readiness
Conduct site visits to club locations and vendor facilities to assess operations, address issues in real time where appropriate, and strengthen vendor engagement
Exercise day-to-day decision-making authority for repairs and operational needs in accordance with company guidelines
Collaborate with internal stakeholders to align vendor services with business and customer needs
Track and communicate vendor performance metrics, cost trends, and service outcomes to leadership
Identify and drive continuous improvement opportunities to enhance vendor operations, reduce costs, and improve service delivery
Provide high-level customer service to both internal teams and external vendors to ensure seamless and efficient operations
Anything else needed or asked upon.