Vendor Management Specialist

Aston Carter•Seattle, WA

1d•$28 - $32•Onsite

About The Position

The Vendor Communications Specialist is the frontline point of contact for all vendor‑related inquiries, with a primary focus on managing high‑volume phone and email communication regarding order status. This role ensures that suppliers receive clear, timely updates and that internal teams stay informed about any changes that may impact production flow. The specialist monitors open orders, follows up on delays, clarifies requirements, and maintains accurate documentation of every interaction. Success in this position comes from strong communication skills, steady attention to detail, and the ability to keep information moving smoothly between vendors and operations in a fast‑paced manufacturing environment.

Requirements

2+ years of experience in customer support, call center, or customer-focused role
Experience with managing customer's order status
Ability to manage a high-volume email inbox
Experience with MRP, CRM, or ERP systems

Responsibilities

Manage a shared email inbox daily and respond to customer and vendor inquiries within established time frames.
Support and maintain relationships with approximately 25–50 vendors, ensuring clear communication and timely follow-up.
Review the MRP system to ensure customer order due dates align with required delivery dates and production capacity.
Verify customer purchase orders against internal work orders to confirm the company can comply with process requirements.
Ensure all process requirements are correctly flowed down from customer purchase orders to internal work orders.
Provide continuous updates to customers on the status of their orders within the allotted four-hour response time.
Communicate with customers to obtain additional blueprints, drawings, or other documentation required for processing orders.
Coordinate with production teams to obtain estimated completion dates (ECDs) for orders and relay this information to customers and vendors.
Prepare orders in ship-out or other designated areas as needed to support on-time delivery.
Develop daily reports on order status and communicate key updates and priorities to production.
Collaborate regularly with production floor personnel and supervisors to resolve issues and keep orders on schedule.
Perform data entry and maintain accurate records in ticketing systems, spreadsheets, and other administrative tools.
Utilize Microsoft Office and other software tools to track orders, generate reports, and support operational workflows.