Vendor Management Specialist

Mercury Insurance Services, LLC • Rancho Cucamonga, CA

1d • $76,829 - $142,213 • Remote

About The Position

The Vendor Management Specialist assists with maintenance of the vendor network which includes contractors and service providers that support the claims process. They will monitor performance and compliance with service-level standards, and address escalations or quality issues. In working closely with adjusters and leadership, they will ensure vendors deliver timely, cost-effective, and high-quality services that align with company guidelines and enhance the policyholder experience during property claims.

Requirements

• Bachelor’s Degree or equivalent combination of education and/or experience
• Valid driver’s license is required
• Ability to obtain state specific or service specific property claims licensing, as required
• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both
• Have prior experience using estimating software like Xactimate
• Are known for clear and professional communication, both written and verbal
• 3-5+ years of successful Property Claims leadership, quality assurance

Responsibilities

• Collaborates with Vendor Management to own the development, execution, compliance, maintenance and oversight of assigned Vendor Partners in our Property Claims vendor network.
• Monitors performance and compliance of approved vendors to ensure the highest quality outcomes and compliance to KPI/SLA are being met. This includes performance audits, estimate reviews, qualifications monitoring (licensing, insurance, ensure good standing, financial, criminal background checks, monitoring online reviews and social media), and dispute resolutions.
• Develop and provide performance reports and recommendations to Vendor Management and Claims Leaders on Vendor Performance.
• Perform vendor meetings to discuss performance standards and strategic initiatives on monthly/quarterly cadence as needed.
• Assists in comparing, evaluating, and vetting available alternative Vendor Partners who could provide accuracy, cost, and/or service improvements to vendor products in the market.
• Provide results reporting along with action plans for vendor performance improvement to the Claims organization.
• Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to perform field and virtual inspections related to vendor performance management or dispute resolution. (company car provided) This will involve travelling to our customers’ homes or to Vendor corporate locations to conduct on-site inspections.
• Execute special projects in support of department goals and initiatives.
• Contribute, plan, and coordinate tasks.
• Other functions may be assigned.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level