Vending Route Supervisor

Team Modern•Somerset, NJ

17h•Hybrid

About The Position

Team Modern's Vending division aims to create better experiences through various services like micro markets, smart vending technology, commissary-prepared foods, full-service dining centers, and traditional vending machines. The Vending Route Supervisor leads the team responsible for servicing these locations, focusing on product stocking, freshness, customer needs, and convenience. The role involves setting daily priorities, developing drivers, monitoring service and operations, and using data to improve routes and product selection, balancing planning with field observation and customer problem-solving.

Requirements

Experience supervising or leading employees in a route, delivery, vending, logistics, or comparable service operation.
Ability to interpret sales and operating data, make sound decisions, and translate findings into practical route and product changes.
Strong coaching, communication, organization, and customer service skills, with the ability to adapt to changing priorities.
At least 21 years old.
Valid driver’s license and ability to meet requirements for driving company vehicles and covering routes.
Ability to complete required pre-employment screening and follow workplace safety policies.

Nice To Haves

A bachelor’s degree in business, logistics, or a related field.
Familiarity with route planning and optimization tools.

Responsibilities

Supervise route drivers, conduct performance reviews, and provide coaching and training for efficient, accurate, productive, and safe work practices.
Use analytics and route planning tools to optimize routes and staffing for timely service, reliable coverage, and efficient use of labor and vehicles.
Monitor direct labor costs, waste, consumption, and inventory levels to improve operational efficiency and reduce costs.
Analyze sales data to optimize planograms, product assortment, and placement in vending machines and micro markets.
Coordinate with the supply chain team to maintain stock levels and resolve product availability issues.
Conduct ride-alongs, provide feedback and training, and provide relief coverage when necessary.
Oversee training and development for route drivers, ensuring proficiency and supporting growth.
Respond to customer questions and complaints, resolve issues, and partner with other teams on service improvements.
Develop and implement strategies to improve operational efficiency and reduce costs.
Support scheduling coordinator with routing as needed.
Follow and reinforce company safety policies and guidelines.
Embody and promote Team Modern’s values.
Perform other duties as assigned by the Vending Manager.