Vehicle Upgrade Specialist | Motorworld

MileOne Autogroup • Wilkes-Barre, PA

1d • Onsite

About The Position

MotorWorld is seeking a motivated, customer-focused team member to serve as a liaison between our Service and Sales departments across all 12 new-car brands. In this role, you will connect with service customers to help them understand the value of their current vehicle, explore potential trade-in opportunities, and determine whether upgrading to a new vehicle makes sense for their needs. This full-time position offers $15 per hour, along with performance-based earning opportunities. The schedule consists of a flexible 40-hour workweek, with some Saturdays required.

Requirements

• High school diploma or GED required
• Valid driver’s license.
• Minimum of two years of sales experience
• Basic knowledge of Microsoft Office, proficiency with computer software and internet applications, and general mathematics skills.

Nice To Haves

• associate or bachelor’s degree preferred
• customer-facing sales experience preferred
• Strong negotiation, problem-solving, and presentation skills.

Responsibilities

• Engage with service customers to discuss opportunities to sell or trade their current vehicles.
• Prepare competitive trade-in and purchase offers for customers to review with their service paperwork.
• Review customers’ vehicle equity positions and present upgrade opportunities when appropriate.
• Follow up with customers after their visits to answer questions, discuss their offers, and assist those who are ready to move forward.
• Collaborate closely with the Service and Sales teams to provide a seamless, customer-focused experience.

Benefits

• Competitive compensation
• Training and mentoring
• Excellent opportunities for advancement
• A positive, success-driven work environment
• health and financial benefits
• an Employee Purchase Program
• the MileOne Support Fund—by employees, for employees—the NextMile Scholarship Program
• an Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED