Vehicle Servicing Specialist

Travis Credit Union•Vacaville, CA

2d•Onsite

About The Position

The Travis Credit Union (TCU) Vehicle Servicing Specialists are a specialized team responsible for analyzing and verifying California and out-of-state DMV documentation, acting as a support unit for internal and external business partners. This team researches and processes all pending titles on vehicles/vessels used as collateral to ensure the credit union interest is secured.

Requirements

HS Diploma or equivalent and minimum of 2 years of previous related work experience.
Strong telephone communication skills.
Effective, professional verbal and written communication skills.
Ability to interact with diverse groups of people.
Ability to use independent judgment and discretion when reviewing appropriate exceptions to Credit Union guidelines.
Ability to navigate and process within multiple interdependent systems and tools.
Ability to analyze needs and propose solutions that drive results.
Ability to work in a fast-paced, team-oriented environment.
Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.
Critical thinking and highly skilled at researching and effectively resolving DMV issues in a timely manner.
Proficient mathematical and analytical skills to include calculating fees and balancing general ledger reports.
Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo.
Candidates must have current authorization to work in the U.S. (no sponsorship available).

Nice To Haves

Ability to provide leadership support, motivation, and professional development.

Responsibilities

Provides support and ensures quality member service is provided at all times when communicating with members and internal/external business partners.
Advocates for members regarding credit and achieving their financial goals.
Identifies opportunities to deepen the member relationship by promoting and educating members with different options relating to their DMV loan transaction.
Interprets conditions and verifies that all DMV requirements have been met and stays current on all states DMV regulations.
Analyzes and validates supporting DMV documentation prior to the consumer loan application being processed to prevent fraud.
Ensures quality control by confirming the DMV documents are in compliance on all credit union and regulatory guidelines.
Prepares and submits appropriate title documentation necessary to secure TCU’s lien and follows-up on pending titles and DMV documentation.
Accurately completes weekly/monthly departmental reports ensuring all deadlines are met to include random audits focusing on risk management.
Identifies opportunities of improvements and changes of processes and policies to increase productivity and members’ experience.
Analyzes, decisions, processes ‘skip a pays’, and manually adjusts account receivables.
Provides assistance, direction and training to peers and internal business partners
Assists in all areas of Consumer Lending as needed.