Vehicle Service Specialist

Henley VIOC • Arlington, MA

11d • $21 • Onsite

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is looking for motivated individuals to join their team. They offer opportunities for both part-time and full-time employment with advancement potential. The company emphasizes providing tools and training for success, welcoming applicants regardless of background or experience. Training covers services like oil changes, fluid checks, and light/wiper replacements, with trainers guiding employees towards self-made success. No prior experience is required, making it suitable for recent graduates, seasoned professionals, veterans, or anyone seeking a career change.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills
• Strong customer service and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks.
• Able to learn and follow the VIOC SuperPro process for all services.
• Achieve SuperPro certification.
• Must have reliable transportation.

Nice To Haves

• Inspect and replace car lights and wipers.
• Check fluid levels and add fluids to vehicle when necessary.
• Inspect/replace engine air filter and cabin air filter.
• Add oil to engine in the proper amount based on specifications of vehicle make/model.
• Able to remove/rotate/lift/reinstall tires for tire rotation service.
• Lubricate necessary components of the chassis/driveline.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
• Able to move from bay to bay to perform services on multiple vehicles.
• Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
• Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
• Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
• Able to move/transport items up to approximately 50 pounds.
• Able to work with tools to perform duties in tight sometimes hard to reach areas.
• Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.

Responsibilities

• Provide exceptional customer service and address any concerns or questions.
• Perform oil changes, filter replacements, and lubrication services for vehicles.
• Inspect vehicles for any potential issues or areas that require attention.
• Conduct basic maintenance tasks such as tire rotations and fluid level checks.
• Basic computer knowledge/aptitude
• Keep track of inventory and ensure all supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines to ensure a safe working environment.

Benefits

• Paid on-the-job training
• No late evenings – Most locations close by 7pm
• Competitive pay set at $21.25 per hour
• Now offering Earned Wage Access through DailyPay!
• Promoting from within – 95% of upper-level management started out in an entry-level position
• Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
• Tuition Reimbursement
• Employee Discount – 50% off most services for up to 2 vehicles
• Medical, Dental, Vision, and 401(k) Savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED