Vehicle Registration Technician

Montrose County•Montrose, CO

10d•Onsite

About The Position

Performs a variety of routine, as well as non-routine, duties related to the Clerk & Recorder's Office. This position works under the direction of the Clerk & Recorder Supervisor-Vehicle Registration and has no supervisory responsibilities. The role requires maintaining the highest level of confidentiality, generating professional legal correspondence, and operating computers while maintaining multiple databases. The technician will collaborate with other agencies, verify transaction accuracy, and stay current with laws and procedures regarding vehicle registration and titling. A professional and courteous demeanor is expected when interacting with staff and the public. The role involves operating various office equipment, maintaining a cash drawer, reviewing vehicle registration and titling documents for accuracy and completion, preparing analysis of accounts, and entering data into appropriate software systems. The technician will perform title and registration transactions with minimal supervision, verify documentation and signatures, and effectively navigate various websites. Self-motivation and a willingness to find activities to improve skills and job knowledge are important. The position also includes performing other work as required in the Office of the County Clerk and Recorder.

Requirements

A high school graduate, GED or equivalent.
A minimum of two (2) years of increasingly responsible experience as, or in, a position equivalent to Office Technician or equivalent combination of education and experience.
Ability to learn and retain information for completing complex transactions
Ability to learn technical terminology
Must be able to self-direct and navigate through Windows based computer software
Must possess demonstrated research skills / knowledge
Perform easily and work accurately with high levels of detail while under a stressful workload
Must be able to manage a high volume of customers always acting with professionalism
Ability to manage difficult customers
Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form.
Must understand and follow verbal and written instructions.
Must have proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have the ability to write routine reports and correspondences.
Must be able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, basic how-to documents and manuals.
Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community.
Must have a strong customer service orientation and the ability to work collaboratively within a team environment.
Must be able to interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations.
Must have the skill to organize work flow and accomplish established objectives.
Must possess the ability to recognize when confidentiality is required and maintain strict confidentiality.
Must maintain appropriate professional boundaries in relationships with customers/clients and the general public.
Must have the ability to work with moderate to complex mathematical concepts such as addition, subtraction, multiplication and division in all units of measure, using whole numbers, fractions, percentages, decimals, proportional rates and ratios.
Must be able to analyze technical data and apply it to practical situations.
Must have working knowledge of basic financial transactions, such as payment / receipt transactions, balancing a cash drawer, making change, and finding transaction errors.
Must be able to apply principles of logic and reasoning or scientific thinking to a wide range of intellectual and practical problems and work independently with minimal supervision.
Must be able to prioritize work and simultaneously manage multiple responsibilities including being under pressure of tight deadlines and emotional situations.
Must have the skills to solve problems involving concrete and abstract variables in a variety of situations within established guidelines.
Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, and copiers with scanning and faxing capabilities.
Must be proficient in word processing, database manipulation, spread sheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources with a high degree of accuracy.
Must be able to learn the software and programs related to the position and the County.
The employee is regularly required to talk and hear.
The employee frequently is required to sit; use hands and fingers, handle or feel; and reach with hands or arms.
The employee is frequently required to stand for long periods of time; walk; climb or balance; twist; stoop, kneel, crouch or crawl, and smell.
Must be able to respond to the customers’ needs and perform tasks requiring extensive hand and eye coordination.
Must have dexterity of hands and fingers to operate a computer keyboard, mouse and other devices and objects.
The employee must frequently lift and/or move up to 25 pounds.
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Must have the ability to work in stressful situations.
Must have the ability to tolerate and be productive in a quiet to moderate noise level in the work place.
Must possess and maintain a valid Colorado Driver’s License and satisfactory driving record.
Must occasionally work under deadlines with the possibility of working beyond regularly scheduled hours.
Must receive certification as a Notary Public in Colorado within six (6) months of hire.

Nice To Haves

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee will have periodic exposure to hostile clientele.

Responsibilities

Maintain highest level of confidentiality
Generate professional, legal correspondence
Operate computers and maintain multiple databases related to general duties of the Office
Work closely with other corresponding agencies at the City, County, or State levels including the Department of Revenue
Verify accuracy of own transactions and reconcile to daily and monthly reports for accuracy
Maintain current knowledge of laws and procedures regarding the Vehicle Registration and Titling Process as they may change over time
Keep current on training modules, as available
Relate effectively with staff and the public to portray a professional and courteous manner
Operate a variety of office equipment including but not limited to copy machine, phone, fax, printer, scanner, and calculator
Answer phones and answer the Public's questions in a professional manner. If the answer is unknown, must be able to research, find the correct answer, and get back to the questioner
Be a team player, willing to jump in and help wherever needed
Be willing to travel for training
Maintain a cash drawer and keep it secure
Review vehicle registering, titling and related documents, checking for accuracy and completion
Prepare analysis of accounts, as required or assigned
Enter data accurately into the appropriate software system
Perform title and registration transactions with little or no supervision
Verify for accuracy the required documentation and required signatures on all records
Effectively navigate various websites (i.e. Clerk’s Corner, DOR, CCCA, etc.)
Be self-motivated and able to find activities to occupy time that will improve skills and job knowledge
Perform other work as required in the Office of the County Clerk and Recorder