Vehicle Redemption Coordinator (Auto Auction)

Americas Auto Auction Harrisburg•Mechanicsburg, PA

4d•Hybrid

About The Position

This position is responsible for facilitating the return of repossessed vehicles back to debtors after their financial institution has processed the release of the vehicle. The Redemption Clerk exhibits superior customer service at all times.

Requirements

Ability to work in a fast-paced environment
Ability to perform clerical and administrative work correctly
Organized self-starter, highly motivated to achieve
Computer proficiency (Microsoft Word/Excel/Outlook)
Strong customer service skills a must
Ability to solve/resolve issues
Strong verbal and written communication skills including email
Must be able to read, write and speak English fluently, bi-lingual is a plus
Education: High School Diploma or equivalent
Must be at least 21 years of age
Valid driver’s license required

Nice To Haves

bi-lingual is a plus

Responsibilities

Be in communication with both the financial institutions and debtors regarding the accounts.
Required to schedule appointments with debtors.
Assist debtors through the redemption of their vehicle, making sure proper documentation is signed and the vehicles are invoiced appropriately.
The position requires both inside office work and work outside on the lot.
Redemption appointments will involve prepping the vehicle (putting air in the tires, jumping the vehicle to start it if needed, scraping off the stickers/writing, making sure all personal items are placed back into the vehicle, putting the license plate onto the vehicle) and pulling the vehicle out to the debtors.
Occasionally removing personals from vehicles.
Performs other duties as necessary.