Vehicle Permit Processing Representative

Knowledge Services • Indianapolis, IN

6d • Onsite

About The Position

Knowledge Services is currently seeking a Vehicle Permit Processing Representative for a 12-month contract (potential for extension) with the State of Indiana Department of Revenue - Motor Carrier Services on the West side of Indianapolis. The Vehicle Permit Processing Representative supports oversized and/or overweight vehicle transporting customers with permitting services that promote compliance with federal and state safety guidelines, ensuring the highest degree of safety for everyone traveling Indiana highways. The objective of this position is to facilitate safe and unobstructed travel throughout Indiana, safeguarding our infrastructure and preventing the permitting of any unsafe vehicle or inappropriate route.

Requirements

• High school diploma or equivalent, plus two (2) years post secondary education in business, communications, a related field may substitute for the work experience, or at least two years as a Program Coordinator 5 with the Department of Revenue may meet the requirements for this position.
• Must possess excellent communication skills, both oral and written are required.
• Advanced knowledge of wheel and axle weight configurations in accordance with federal bridge standards.
• Advanced knowledge of numerous permit class types, vehicle configurations, and general and special requirements for each vehicle class and type.
• Proficient knowledge of Indiana Code relating to permitting and a thorough knowledge of the Federal Motor Carrier Regulations.
• Proficient communication skills and customer service abilities are necessary.
• Ability to comprehend technical written materials and the skill to communicate the same in everyday laymen terms.
• Proficient knowledge to accurately analyze routes using state, bridge, an vehicle weight configurations and safety.
• Advanced knowledge of the ACD telephone system.
• Proficient knowledge of ethics and confidentiality laws.

Responsibilities

• Analyze and process permit requests for "routine" oversized/overweight vehicle movements, ensuring compliance with federal highway regulations and state statutory provisions.
• Analyze and process company agreement applications to determine that company is in good standard at the state and federal level.
• Analyze and process requests for special weight registration.
• Update routing information daily to ensure it reflects the most current road restriction, detours, and closures.
• Correspond with carriers electronically, by telephone, in writing or in person in order to authorize permits, provide statutory guidance, ensure compliance with federal safety regulations and provisions as well as state procedural guidelines or code reference, and/or to provide general problem resolution.
• Provide customer assistance via telephone, mail, email, fax, or in person at our Customer Service Center.
• Coordinate enforcement efforts with Indiana State Police, Motor Carrier Enforcement Division.
• Coordinate superload routes with INDOT district office engineers, and communicate with district offices to ensure the most up to date road restriction information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED