Vehicle Operations Support Specialist II (Manheim)

Cox Communications • Euless, TX

2d • Onsite

About The Position

A Volkswagen Warranty Administrator is responsible for the effective and timely administration of warranty claims across the dealership network, ensuring compliance with manufacturer policies and maintaining accurate records for audits and customer service. This role involves processing and submitting warranty claims, managing accounts, maintaining accurate records, ensuring policy compliance, reviewing reporting systems, liaising with customers and stakeholders, supporting recall campaigns, providing cross-site support, and monitoring warranty work in progress.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline.
• OR 5 years’ experience in a related field.
• Previous experience in automotive, auction, fleet management, logistics, or related administrative roles.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to work under pressure in a fast-paced auction environment.
• High level of accuracy and attention to detail.
• Must be able to clear a pre-employment drug test (marijuana excluded for this position).
• Must be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

• Experience with auction management software (e.g., AS400, ASI, Auction Edge, AutoIMS, DRIVIN, etc.).
• Knowledge of title processing and vehicle remarketing operations.
• Prior experience supporting commercial accounts or B2B clients.

Responsibilities

• Prepare, code, submit, and collect warranty claims within manufacturer timeframes; ensure all claim information is entered accurately into systems like UCS or Power Warranty.
• Advise on warranty adjustments to keep accounts balanced; track credits, rejections, and customer contributions toward goodwill claims.
• Maintain an accurate filing system for warranty claims; complete self-audits as required; keep records of submissions, payments, and rejections.
• Administer warranty policy in the best interests of the dealership, manufacturer, and customer; ensure all administrative functions follow company policy.
• Review warranty reporting systems with the Aftersales Manager to identify improvements.
• Advise internal and external customers on warranty matters; maintain relationships with service staff, specialist repairers, and manufacturer representatives.
• Inform staff of recall campaigns and changes in warranty/goodwill procedures; assist with recall and product enhancement campaigns.
• Support warranty claims at other sites during holidays or peak periods.
• Regularly check Warranty Work in Progress with Service Advisors to ensure claims are not missed.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED