Vehicle Operations Logistics Specialist II

Cox Enterprises•Bordentown, NJ

2d•Onsite

About The Position

This role involves managing vehicle transportation logistics, focusing on real-time communication, order processing, issue resolution, and performance reporting within the automotive industry. The specialist will work with various internal teams and external carriers to ensure efficient and profitable vehicle movement. This position requires a high degree of attention to detail, strong communication skills, and the ability to work in a fast-paced, dynamic environment.

Requirements

1-3 years administrative experience (in automotive industry preferred)
Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
Ability to work independently in a matrix environment to execute and deliver results
Excellent customer service and multi-tasking skills
High attention to detail including precise data entry
Excellent written and verbal communication skills
Ability to work with a high sense of urgency in a dynamic, fast-paced environment
High School Diploma or equivalent
Valid Driver’s License and the ability to pass a background check and drug test required.

Nice To Haves

Some college education
1+ years’ experience in transportation field or automotive auction house
1+ years’ experience in sales or call center

Responsibilities

Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites.
Build relationships with Manheim Auction commercial team and management.
Show proficiency with communication via recorded line phone system.
Manage email boxes for multiple locations and collaborate on regional emails.
Entry of all manual orders and processing of other AS400 system orders.
Manage escalated Client Success VINs with peers and agents.
Monitor holds and verification delays.
Dispatch negotiation and a heavy understanding of sales tactics to increase margin.
Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s.
Following up with carriers on several VINs daily.
Process Fees and post assessorial charges to record.
Request Hold Harmless/Releases.
Investigate kickback of VINs by carriers to get units re-dispatched.
Be comfortable holding carriers accountable to their plan.
Create and manage corrective action of a vendor.
Monitoring order entry failures throughout the day and correct.
Understanding of margin relative to position and some tracking of margin requirements.
Monitoring and correcting master data files for location errors.
Measuring performance – understanding analytics for clients and vendors.
Report on performance results for high level management and executive leaders.
Compile vehicle transportation related data and generate reports.
Follow all job-related duties as directed by supervisor.
Be an outside the box thinker who can solve problems quickly.

Benefits

Sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)