Vehicle Lot and Logistics Supervisor

EBlock Inc.•Guelph, ON

5d•Hybrid

About The Position

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://e.inc/about [https://e.inc/about]. This role involves supervising the Logistics Centre Coordinators to ensure operational excellence and achievement of local and regional goals. The supervisor will lead hiring, onboarding, and continuous team development, and will be accountable for meeting commercial client SLAs—including inspections, reconditioning, and ancillary services—through internal and external providers.

Requirements

At least 4+ years in an operational role, specifically within the automotive sector.
Proven experience supervising teams (ideally 3+ people), managing performance, and collaborating with Human Resources on employee relations.
Skilled at overseeing third-party service providers and ensuring they meet strict SLA and quality standards.
Familiarity with inspections, diagnostics, reconditioning, and redemption processes.
Comfortable with "under-the-hood" tasks like boosting batteries and identifying minor mechanical issues.
Advanced computer skills, specifically with G-Suite, CRM software, and data analysis to drive business recommendations.
Ability to build trust within a team and handle customer escalations professionally.
Ability to lead team meetings and safety briefings with a focus on clear communication and skill-building.
A self-starter who thrives in a fast-paced, urgent environment and is willing to work a flexible schedule.
Must be at least 21 years of age and possess a valid driver's license and safe driving record.

Responsibilities

Support the execution of exceptional customer experiences by being hands-on and ready to jump in alongside the team, whether it's washing cars or delivering vehicles.
Supervise the day-to-day responsibilities of Logistics Centre Coordinators; ensure company processes and standards are consistently followed.
Drive production and operational efficiency in a fast-paced environment while addressing complex issues with strong problem-solving and a customer-centric mindset.
Foster a positive, collaborative team environment and ensure strict adherence to health and safety practices.
Own the end-to-end delivery of commercial client SLAs—including inspections, reconditioning, key cutting, property handling, and redemptions—using both in-house and vendor resources.
Monitor real-time service metrics to proactively resolve delays and provide regular performance reports to the Regional Manager.
Lead vendor accountability through performance reviews, deficiency resolution, and SOP development and maintenance.
Lead recruitment, onboarding, and training to equip the team for success; foster a high-performance culture through consistent feedback, goal setting, and creative employee recognition.
Manage team communications, performance issues, and administrative duties including timecards, PTO, and payroll deadlines.
Monitor SLA performance and key metrics; summarize findings for upper management to drive informed decision-making.
Identify process optimization opportunities; maintain SOPs, contribute to training documentation, and execute additional duties as assigned by the Regional Manager.