Vehicle Logistics Agent III - Part Time

Cascade Steel Rolling Mills, Inc.•Rancho Cordova, CA

23h•Onsite

About The Position

The Vehicle Logistics Agent III is responsible for professionally ensuring customer car purchase and transport inquiries in a high-volume, sales-driven, service-oriented environment occur. This role includes vehicle pick-up and delivery operations, carrier relationships, and timely delivery of purchased vehicles. The role emphasizes providing an exceptional customer experience for both internal and external customers while minimizing transport-related leakage. Vehicle Purchasing experience is responsible for ensuring a great customer experience through various lead channels. Excellence in sales and customer service is the basis of PnP’s strategy and organization.

Requirements

Develop positive working relationships throughout the organization.
Ability to work in a fast-paced, team-oriented environment and complete assigned tasks within allotted timeframes.
Strong problem-solving skills.
Ability to self-direct and use independent judgment to make decisions.
Ability to know when to escalate issues to senior management.
Professional verbal and written communication and interpersonal skills.
Efficient in MS Office products (Word, Excel, Outlook).
Minimum of 1-2 years of experience in inbound/outbound sales or contact center.
Familiarity with Windows, Outlook, Microsoft Word, Excel, CAD Software, and other software tools.
Successful completion of all required training for Vehicle Logistics Agent level I, II, and III.
All applicants must be 18 years of age or older.

Nice To Haves

Prior automotive experience preferred.
Bilingual Spanish/English preferred but not required.

Responsibilities

Supports managing the pick-up and delivery of purchased vehicles from pre-winner to final delivery to the PnP site.
Provides a great customer experience for both internal stakeholders (employees, management) and external customers.
Supports strategies to reduce leakage due to transport issues, ensuring maximum product integrity and customer satisfaction.
Supports carrier schedules to ensure timely vehicle pick-up and delivery.
Fosters strong partnerships with field buyers to optimize costs and service levels.
Supports performance analyses and reporting methodologies.
Supports process improvement strategies along with cost efficiencies and ROI analyses on proposed quality improvements.
Maintains current and strategic regulatory knowledge, ensuring departmental compliance and employee development.
Performs other duties as assigned.