Vehicle Loaner Coordinator

Open Road Auto Group • Union, NJ

2d

About The Position

Every service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road’s standards. We’re looking for a detail-oriented, customer-focused professional to manage our Service Loaner Desk. This is a key position responsible for keeping customers on the road while their vehicles are being serviced. If you enjoy working with people, staying organized, and working in a fast-paced environment, this is a great opportunity to build a long-term career in the automotive industry.

Requirements

• Customer service and communication skills
• Organized with strong attention to detail
• Ability to multitask
• Comfortable interacting with customers face-to-face
• Basic computer skills and ability to learn dealership systems
• Positive attitude and team-oriented mindset
• Ability to be a team player
• Outgoing and patient personality with good client relations ability
• Professional appearance

Responsibilities

• Manage the loaner vehicle process from check-out to return
• Greet customers and deliver a professional, seamless experience
• Verify driver’s license, insurance, and required documentation
• Maintain accurate records of loaner agreements and vehicle availability
• Inspect vehicles before and after use for condition and cleanliness
• Keep the loaner fleet organized and ready for customers
• Handle customer questions and resolve issues quickly and professionally

Benefits

• Medical, Dental and Vision Plans
• Vacation Time
• Personal Time
• Short and Long Term Disability
• Life Insurance
• 401(k) Retirement Plan with employer match
• Manufacturer Certifications
• Leadership Training Programs
• Vehicle Purchase Discounts
• Wellness Initiatives
• Volunteer Time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed