Loaner Coordinator

Agiliti•Novi, MI

About The Position

The Loaner Coordinator plays a key role in delivering excellent customer service by coordinating and fulfilling loaner requests from the Field Operations team on behalf of our customers. This role collaborates closely with a cross‑functional team to ensure timely, accurate, and high‑quality loaner support while consistently working to exceed customer expectations. Essential Duties and Responsibilities Under the direction of the Vice President of Sales for Surgical Equipment Repair, the Loaner Coordinator is committed to providing outstanding service and support to internal and external customers. Key responsibilities include:

Requirements

High School diploma or equivalent
Up to three years of customer service experience
Willingness and ability to respectfully identify, raise, and resolve issues that impact customer service
Strong alignment with Agiliti’s core competencies and values
Demonstrated ability to follow ISO‑certified Quality Management System processes
Understanding of Agiliti’s Quality Policy and related objectives and metrics
Excellent listening skills with a strong customer‑focused mindset
Empathy, patience, and a consistently positive attitude
Strong written and verbal communication skills
Ability to multitask and manage time independently
Proven troubleshooting and problem‑solving skills
High attention to detail and accuracy
Ability to thrive in a fast‑paced, team‑oriented environment
Ability to read, write, and speak English proficiently
Ability to perform standard office activities, including computer-based work, filing, and handling packages
Specific vision requirements include close-range vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Regularly required to talk and hear
Frequently required to stand, walk, sit, use hands for handling and feeling, and reach with hands and arms
Ability to regularly lift and/or move items weighing up to 20–25 pounds
Fine motor skills, including keyboarding

Nice To Haves

Experience in the healthcare industry
Knowledge of surgical equipment and service capabilities
Proficiency in MS Word, MS Excel, and Outlook, with the ability to learn company‑specific systems and tools

Responsibilities

Provide full coverage during assigned shifts to support loaner requests from the Field teams and customers.
Accurately document all loaner requests, fulfillments, and declines.
Uses analytical skills to determine appropriate loaner fulfillment by researching and verifying loaner inventory and availability.
Prepare all required documentation for fulfilled orders, including packing slips and/or shipping tracking labels.
Package and ship loaner equipment to the final destination.
Coordinate and facilitate the return of loaner equipment from the Field Teams and customers.
Process returned loaners, including quality control evaluations, repairs, and customer invoicing when applicable.
Adheres to ISO and BSI audit processes and procedures, ensuring compliance with quality management system requirements.
Restock loaner inventory while maintaining accurate location tracking and inventory counts.
Assist with quarterly physical inventory cycle counts of all loaner assets.
Actively identify and address issues that may impact service quality or customer satisfaction.
Perform other duties as assigned to support the team and business needs.

Benefits

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

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