Vehicle Inspection Manager

ADESA•Kansas City, MO

3d•Onsite

About The Position

ADESA, a Carvana owned company, is seeking a Vehicle Inspection Manager to develop and direct a high-performing team that will exceed expectations and provide exceptional customer service experience. The manager will maintain a strong understanding of operational needs and processes. This position will report to the manager designated by the General Manager. ADESA operates over 50 locations throughout the US, providing a wide array of vehicle services including repair & reconditioning, auction remarketing, and serving as market hub distribution centers. The company has a "we" versus "I" culture and is experiencing multi-year expansion with significant investments in facilities, sales growth, and increasing inventory.

Requirements

High school diploma or equivalent required
Minimum 2 years of leadership/supervisory experience
Excellent verbal and written communication skills
Proven ability to multitask while maintaining attention to detail
Confidentiality and integrity while handling sensitive information
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Proficiency with computer systems and applications
Must be 18 years of age and have a valid driver’s license that meets the requirements

Nice To Haves

Inspection services/auction experience preferred

Responsibilities

Act as the at-auction point person for vehicle inspections
Influence and lead others as a people, customer, and business manager
Support financial growth by participating in financial statement review
Develop strong partnerships with corporate teams to implement and ensure compliance with all company initiatives, policies, and procedures
Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization and communication internally
Engage with customers and employees in a transparent, reliable, and positive manner
Demonstrate knowledge of products and services and maximize our technology
Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed
Possess a thorough understanding of the systems that are used daily to complete inspections and achieve internal and external Service Level Agreements (SLA)
Responsible for driving operational performance of the inspection team
Responsible for input and development of Key Performance Indicators (KPI) within the group to ensure operational and financial goals are accomplished within the designated region
Directly responsible for coordinating Vehicle Inspectors to complete tasks as directed by management
Directly responsible for developing teams capable of delivering exceptional inspection services
Oversee the direct efforts to train, motivate, coach, counsel, and mentor Vehicle Inspectors, including conducting performance management activities
Perform coaching with direct reports regularly
Ensure proper follow-through on all directives, bulletins, and schedules from designated manager, or other corporate sources
Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees
Maintain a good flow of communication
Evaluate expenses, ensuring staffing levels are consistent with workloads and expenses are legitimate business purposes and in accordance with ADESA policies and standards
Conduct interviews and hire
Develop and maintain positive working relationships with inspection stakeholders
Ensure that Vehicle Inspectors meet or exceed metrics as assigned by Auction management and corporate leadership
Participate in the validation and review of training programs
Assist the Operations group in budget preparation as related to volumes and headcount
Responsible for evaluation and suggesting procedural, informational and product improvements; follow through on the development of those improvements as directed
Other duties, as assigned