Vehicle Delivery Specialist
About The Position
Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! Position Overview: We are seeking a dedicated and detail-oriented Vehicle Delivery Specialist to join our team in California! In this role, you will be responsible for providing a seamless and premium customer experience by facilitating online vehicle acquisitions and pickups. This position is crucial to our operations, ensuring smooth vehicle acquisition processes and outstanding customer satisfaction.
Requirements
- Valid driver’s license with a clean driving record
- Strong attention to detail and organizational skills
- Excellent verbal and written communication skills
- Demonstrated sense of urgency with the ability to prioritize in a fast-paced environment
- Active listener with strong interpersonal skills
- Critical thinker with effective problem-solving abilities
- Proven time management skills and ability to meet deadlines
- Solid knowledge of vehicle products and features
- Comfortable navigating multiple systems, tools, and technologies
- High School graduate or equivalent, 18 years or older required.
Responsibilities
- Facilitate online vehicle acquisition sales via an online portal
- Maintain customer appointment calendar
- Educate customers on process
- Maintain marketplace reports
- Provide an excellent customer experience while completing thorough vehicle inspections
- Execute vehicle acquisition paperwork
- Maintain excellent communication with team and store leadership
- Use online valuation tools to purchase or valuate customer vehicle
- Troubleshoot any customer needs or concerns
- Navigate customer through vehicle acquisition process
- Complete required paperwork with customer
- Acquire and Maintain a notary commission
- Go under intensive training to ensure up to date knowledge of ALL Brands products and features
Benefits
- Competitive pay
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
