Vehicle Delivery Specialist

Lithia & Driveway•Troy, MI

10d•Onsite

About The Position

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! We are seeking a dedicated and detail-oriented Vehicle Delivery Specialist to join our team in California! In this role, you will be responsible for providing a seamless and premium customer experience by facilitating online vehicle acquisitions and pickups. This position is crucial to our operations, ensuring smooth vehicle acquisition processes and outstanding customer satisfaction.

Requirements

Valid driver’s license with a clean driving record
Strong attention to detail and organizational skills
Excellent verbal and written communication skills
Demonstrated sense of urgency with the ability to prioritize in a fast-paced environment
Active listener with strong interpersonal skills
Critical thinker with effective problem-solving abilities
Proven time management skills and ability to meet deadlines
Solid knowledge of vehicle products and features
Comfortable navigating multiple systems, tools, and technologies
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Notary commission

Responsibilities

Facilitate online vehicle acquisition sales via an online portal
Maintain customer appointment calendar
Educate customers on process
Maintain marketplace reports
Provide an excellent customer experience while completing thorough vehicle inspections
Execute vehicle acquisition paperwork
Maintain excellent communication with team and store leadership
Use online valuation tools to purchase or valuate customer vehicle
Troubleshoot any customer needs or concerns
Navigate customer through vehicle acquisition process
Complete required paperwork with customer
Acquire and Maintain a notary commission
Go under intensive training to ensure up to date knowledge of ALL Brands products and features