Vehicle Boot Investigator

City and County of Denver • Denver, CO

8d • Onsite

About The Position

The Department of Transportation and Infrastructure (DOTI) enhances the quality of life in Denver by delivering effective, high-quality, safe, and equitable public infrastructure and services. DOTI is committed to equity and focuses on areas, assets, and people with the greatest need. The Right of Way Enforcement (ROWE) division within DOTI provides enforcement services, primarily in the public right-of-way, with a focus on parking and mobility. ROWE's services include parking enforcement, street sweeping support, vehicle booting, ADA and bike lane safety enforcement, permitted special event enforcement, encroachment enforcement, and customer request management. ROWE also launched a new Parking Citation Administrative Review Program in 2026 and coordinates with other city departments and Denver County Courts. The Boot Team within ROWE is seeking a Vehicle Boot Investigator to enforce parking fines, fees, or penalties by identifying, immobilizing, and releasing vehicles based on violations of city and state ordinances, and facilitating towing when necessary. This role involves investigating vehicles, identifying non-compliance using an on-vehicle computer, searching databases for delinquent citations, immobilizing/impounding vehicles based on court orders, serving legal notices, issuing written notices to vehicle owners, explaining boot removal procedures, and explaining parking rules and regulations. The investigator will also issue citations for right-of-way violations, remain alert to dangers, operate a vehicle and two-way radio, maintain daily activity reports, and assist administration in coordinating enforcement teams.

Requirements

• Two (2) years of experience enforcing parking regulation, municipal code or laws and regulations.
• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Requires a valid Driver's License at the time of application.
• Must obtain a Code Enforcement Commission from the Executive Director of Safety's Office.
• Ability to get in/out of vehicles multiple times a day.
• Ability to work in varying conditions “inclement weather”, dust etc.

Nice To Haves

• Five (5) years of experience enforcing parking regulations, municipal code or laws and regulations.
• Knowledge of the streets within the City and County of Denver.
• Knowledge in Microsoft office suite.
• Strong Ability to provide customer service, de-escalate customer interactions and exercise quick and mature judgment in dealing with potentially disruptive customers.
• A team-oriented disposition centered on respect, work ethic and collaboration.
• A skill set that allows for continuous learning, adaptation to a changing environment, and the ability to handle stressful conflicting priorities in a professional manner.
• Communication skills to convey exact and precise information.

Responsibilities

• Enforces the payment of parking fines, fees, or penalties by identifying, immobilizing, and releasing vehicles based on violations of city and state ordinances and facilitates the towing of vehicles when needed.
• Investigates vehicles parked in various locations, identifies non-compliance vehicles using an on-vehicle computer, and searches for delinquent citations and/or offenders using a variety of databases/files.
• Immobilizes and/or impounds vehicles based on court magistrates’ orders for misuse of license plates, failure to appear in court, and/or other failure to comply court orders and serves legal notices when applicable.
• Issues written notices to vehicle owner, provides information explaining how to have a boot apparatus removed, and explains codes and state and city parking rules and regulations.
• Issues citations for violations in the right-of-way to maintain a safe environment for citizens.
• Stays alert to dangers such as working alone in secluded areas and/or dealing with potentially hostile and emotional contacts with the public.
• Operates vehicle and two-way radio in performance of duties.
• Maintains daily activity reports.
• Assists administration in coordinating the activities of the Parking Control Enforcement Teams.
• Performs other related duties as assigned.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date
• Parking is provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED