Vehicle Acquisition Assistant - Portland OR | Dick Hannah Dealerships

Dick Hannah Volkswagen Hyundai of Portland • Portland, OR

3d • Onsite

About The Position

Dick Hannah Volkswagen–Hyundai of Portland is looking for a motivated, organized professional to join our team as an Vehicle Acquisition Assistant. This role is focused on handling inbound vehicle purchase and trade‑in leads, guiding customers through our Instant Cash Offer process, and creating a smooth, professional experience from first contact to in‑store visit. This is not a traditional sales role; it’s a customer‑focused position centered on follow‑up, communication, and process execution. The Instant Cash Offer program is an important part of how customers engage with our dealership. Your role helps ensure customers feel supported, informed, and confident while also helping the store maximize opportunities and efficiency.

Requirements

• Strong communication skills (phone, text, and email)
• High attention to detail and follow‑through
• Comfortable working with multiple systems and dashboards
• Professional, friendly, and customer‑first mindset
• Ability to stay organized in a fast‑paced environment
• Coachable and open to structured training and feedback

Nice To Haves

• Automotive experience is a plus, but not required

Responsibilities

• Managing and following up on online Instant Cash Offer leads each day.
• Responding promptly to new Instant Cash Offer submissions
• Communicating with customers via phone, text, and email
• Explaining the next steps of the ICO process in a clear, friendly manner
• Scheduling and confirming in‑store visits
• Managing follow‑ups for active, previous, and long‑term leads
• Keeping detailed, accurate notes and tasks in our CRM systems
• Ensuring every lead has a next step and nothing falls through the cracks
• Working closely with management and the sales team to support conversions

Benefits

• Generous Paid Time Off (PTO)
• Comprehensive Benefits Package: medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability
• 401(k) plan
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed