Vehicle Acquisition Assistant - Portland OR | Dick Hannah Dealerships

Dick Hannah Volkswagen Hyundai of Portland•Portland, OR

15h•Onsite

About The Position

Dick Hannah Volkswagen–Hyundai of Portland is looking for a motivated, organized professional to join our team as an Vehicle Acquisition Assistant. This role is focused on handling inbound vehicle purchase and trade‑in leads, guiding customers through our Instant Cash Offer process, and creating a smooth, professional experience from first contact to in‑store visit. This is not a traditional sales role; it’s a customer‑focused position centered on follow‑up, communication, and process execution. The Instant Cash Offer program is an important part of how customers engage with our dealership. Your role helps ensure customers feel supported, informed, and confident while also helping the store maximize opportunities and efficiency.

Requirements

Strong communication skills (phone, text, and email)
High attention to detail and follow‑through
Comfortable working with multiple systems and dashboards
Professional, friendly, and customer‑first mindset
Ability to stay organized in a fast‑paced environment
Coachable and open to structured training and feedback

Nice To Haves

Automotive experience is a plus, but not required

Responsibilities

Managing and following up on online Instant Cash Offer leads each day.
Responding promptly to new Instant Cash Offer submissions
Communicating with customers via phone, text, and email
Explaining the next steps of the ICO process in a clear, friendly manner
Scheduling and confirming in‑store visits
Managing follow‑ups for active, previous, and long‑term leads
Keeping detailed, accurate notes and tasks in our CRM systems
Ensuring every lead has a next step and nothing falls through the cracks
Working closely with management and the sales team to support conversions

Benefits

$20-$22 per hour, depending on experience.
Full-time position.
Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.
Paid Holidays: Hannah Motor Company offers at least 2 paid holidays per year to Automotive Sales subject to completion of the introductory period and other eligibility requirements as per company policy.

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