Veeva CRM Admin/Developer – Field Enablement

Bristol Myers Squibb • Princeton, NJ

4d • Hybrid

About The Position

This position is for a Veeva CRM administrator & Development who has strong hands-on technical administration, UIX & development experience in Veeva CRM.

Requirements

• Bachelor’s degree in any technology field/subject.
• 3 years of total IT experience in Software Development, Administration and Support.
• 2 years of hands-on experience in Veeva/Vault CRM through Configuration & minor Customization covering Security models, Profiles, Objects, Pages, UIX design, Components, Workflows, Triggers, Flows, SSO, Permission Sets, Reports/dashboards, Data-loader, and any OOB Integrations.
• 2 years of experience in (i) Software Development Life Cycle methodologies including Agile, (ii) different testing standards and guidelines, and (iii) Cloud and native applications.
• 1 year of experience in implementation/working of Veeva MyInsights or equivalent UIX wireframes.
• At least 1 active Certification in any CRM Applications.
• Strong analytical and problem-solving skills.
• Strong written and communication skills.

Nice To Haves

• Bachelor’s degree in computer science, Information Technology, or related field.
• Working experience in Veeva CRM through Configuration & Customization covering the major CRM functionalities - such as Account management, Affiliations, Product Metrics, MCCP, Sampling, Approved Email, Engage Capabilities, Product management, User & Territory Management, Media contents, Call/eMIRF Recording, Suggestions, Surveys and iRep configurations.
• Prior experience in life sciences, healthcare, or related industry.
• Experience in the development of AI based solutions.
• Veeva/Vault CRM Certification/Knowledge.
• Experience using any of industry standard Agile tooling suites (e.g., Jira), and working knowledge in requirement grooming sessions, Sprint planning, Sprint Retrospective, tasks creation, and collaborating with stakeholders.
• Demonstrated ability to build strong working relationships with a broad matrix team and ability to influence others and achieve results.

Responsibilities

• Strong hands-on technical administration, development experience in Salesforce.com Service or Sales Cloud (Configuration & minor customization covering Security models, Profiles, Objects, Pages, Veeva MyInsights, Components, Workflows, Triggers, Flows, Permission Sets, Reports/dashboards, and Data loader).
• Strong desire/capability to quickly learn new technologies, self-contribute & ready to lead.
• Highly adoptive to AI in the daily work and actively engineering in the continuous development of AI based solutions.
• Build and leverage reusable code & libraries for global harmonization and future reuse/extension.
• Partner with the testing team to ensure applications/components are fully functional.
• Review, track, and fix any defects or performance problems discovered in testing.
• Should be able to effectively coordinate with all IT partners and instruments for the best-in-class solution implementations.
• Should be able to work directly with multiple stakeholders and work on multiple tasks simultaneously from technical perspective.
• Analyze existing processes and make best practice & improvement recommendations to streamline any of the existing processes which should be harmonized globally.
• Should be able to demonstrate and explain the functionality outcome of solution implementations.
• Should be able to clearly document Knowledge Base Docs, SOPs, Solutions, and guidelines for local and global teams.
• Should be able to demonstrate and explain the functionality outcome of solution implementations.
• Coordinate and ensure all the standard documentation such as SDD, Configuration tracker, Deployment checklists, Change Requests, Testing, ITQM, SIS/SIP, etc. are documented and continuously maintained.
• Ensure to effectively use the CI/CD processes to streamline and integrate with the Agile ways of working/delivery.
• Ensure to follow all the best practices in every stage of SDLC, and consistent architecture practices across deliverables using IT operating model and EA frameworks are followed by instituting the Configuration management principles on the Veeva commercialization.
• Should be able to closely work with multiple peers spread across different locations globally (BMS and Service providers).

Benefits

• Medical, pharmacy, dental, and vision care.
• BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees))
• 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level