Veeder Root Technician

Pilot Company•Knoxville, TN

1d•Onsite

About The Position

The purpose of this job is to provide first-level technical support for the Veeder Root system across all company locations. This role will also be responsible for navigating FSM and assisting with PO Edits.

Requirements

High school diploma or equivalent certification required
Basic knowledge of Microsoft Office
Basic knowledge of Microsoft Operating Systems
Basic knowledge of different computer software programs
Problem solving skills
Attention to detail
Ability to multitask and work effectively in a fast-paced environment under tight deadlines
Ability to communicate technical information to non-technical users

Nice To Haves

Help desk experience preferred

Responsibilities

Learn how to navigate FSM and edit/correct Interface errors, distribution errors, ECT
Utilize defined Veeder Root processes and procedures to provide first level technical support to all company locations.
Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive experience
Monitor system alerts to ensure company sites are fueling 100% of the time, and troubleshoot and resolve any issues at store level
Process first level phone calls and tickets, to timely resolution.
Troubleshoot hardware issues within stores and if necessary, once replacements have been received, assist stores with the installation of new hardware
Document escalations as necessary, forward notification
Monitor email requests for service and support
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned