Field Service Technician-Southern California

Allentown LLC•Allentown, NJ

7h•$80,000 - $90,000•Onsite

About The Position

The Service Technician provides In-Field Service Support with regional and national focus. Builds and maintains excellent business relationships with the company’s client base through the offer of world class technical services.

Requirements

Minimum three (3) years' experience
Skilled in Microsoft Office and associated applications
High level of professionalism accompanied with excellent interpersonal and customer service skills.
Must have excellent organizational and time management skills, being able to prioritize multiple priorities at one time.
Excellent communication skills, including verbal and written.
Excellent and proven technical background. Experience with and understanding of pumps, motors, blowers, hydraulics, and electro-mechanical systems.
Deep understanding of electromechanical systems, knowledge of fluids, electrical and HVAC, as well as the ability to diagnose PLC controls
Ability to work independently and as a team member.
Ability to travel nationally and internationally as needed-Approximately 75%
Must have valid US drivers license and clean driving record
Must have valid US Passport and meet requirements for international travel

Nice To Haves

previous experience in medical device or research laborary equipment installation and maintenance repair preferred

Responsibilities

Provides technical support to service and support requests (includes nights and weekends) which include the following: Time and Resource Management of service activities and projects, Equipment Installations: planning and coordination, retrofits and customer training, Spare Parts Management: identifies the range, type, quantity, price and delivery, Preventative Maintenance Management: proposals, contracts and operatives’ management.
Ensures tasks are completed on time and to designated service standards.
Documents issues with equipment to be addressed by manufacturing and properly explains the problem, cause and provides possible solutions.
Quality control’s the work performed to ensure client needs and expectations are met.
Responds to emergency calls, working with other Field Service Technicians and 3rd party service providers.
Schedules preventative maintenance visits according to multiple parties’ calendars (customers and 3rd party providers).
Coordinates the installation calendars and resources together with the project management team and service coordinator.
Categorizes and organizes service manuals.
Assists in updating service and training documentation while providing on-site customer training sessions.
Assists in tracking of materials and coordinates to ensure parts shipping to client sites are available as required to meet service schedules.
Works with the material management group on suggested inventory levels for spare parts.
Works in close coordination with the project management and commercial team, International Group functions and customers to keep them informed of developments, issues, and trends in North America.
Works with the VP of Global Services and Technical Service Managers to make strategic decisions on maintaining and improving the business position in the marketplace.
Follows all safety rules and quality standards including all company policies and procedures.
Performs job assignments in a safe and productive manner while maintaining high quality levels.
Other duties as assigned.