vCIO

Thrive•New York, NY

1d•$120,000 - $150,000

About The Position

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. The vCIO works with the Account Management team to manage assigned client accounts and build long-term, trusted relationships. The role provides strategic technical and security guidance through Technology Business Reviews, aligning technology recommendations with clients’ business goals and Thrive’s service platform. The vCIO acts as an executive partner to clients, working directly with C-suite leaders and Thrive’s internal teams to mitigate risk, increase productivity, and support business outcomes.

Requirements

At least five years of experience in a similar customer service, technical or strategic advisory, or IT VP/Director/Manager-oriented role.
Ability to adapt to new technologies and learn quickly.
Demonstrated presentation skills and confidence communicating by phone and to audiences of varying sizes.
Exceptional interpersonal skills and ability to build relationships with senior-level executives and negotiate with and influence internal and external decision makers.
Professional experience in relationship management, conflict resolution, and negotiation.
Strong leadership skills and ability to act as clients’ trusted advisor.
Excellent written and oral communication skills, including client-facing presentation skills.

Responsibilities

Maintain strong client relationships and serve as a trusted strategic advisor through scheduled, ad hoc, and C-level strategic meetings.
Develop and maintain a deep understanding of customers’ goals, technical challenges, business objectives, and critical infrastructure, and proactively mitigate risks.
Conduct Technology Business Reviews based on clients’ short- and long-term business needs and technology trends, presenting solutions aligned with Thrive’s standard platform.
Hold recurring executive touchpoints to ensure strategy aligns with business goals and provide insights on disruptive technologies, cybersecurity, and industry trends.
Perform trend analysis and use reports to support data-driven decisions, recommendations, and operational improvements for clients and Thrive.
Maintain technical competence by attending and participating in training, webinars, and certification courses.
Collaborate with internal technical teams on advisory-driven project planning and execution.
Provide client-based feedback to Thrive management about needs not currently addressed by the Thrive platform, supporting continuous improvement and enhancements.
Assist with client-facing budget forecasting, financial cost analysis reports, and documentation.
Engage with client compliance team members to provide security recommendations addressing business and regulatory needs.