vAuto Performance Manager

Cox Communications•Columbia, VA

1d•Hybrid

About The Position

The vAuto Performance Manager (PM) is responsible for client retention and utilization, ultimately resulting in continued revenue stream from a business model where no client contracts exist. The PM is also responsible for harvesting additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base. Responsible for managing between 100 – 140 accounts across multiple software applications. This role requires a high level of influence, decision making, strategic planning accuracy and relevant engagement. The PM operates with considerable latitude and is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measurable results from the vAuto systems.

Requirements

Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
Safe drivers needed; valid driver's license required
Highly motivated self-starter capable of working remote independently part of a remote based team.
Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
Outstanding relationship management capabilities
Strong communication and interpersonal skills
Ability to effectively work with all levels at automotive dealership or dealer group
Ability to articulate/communicate in a way that retains audience engagement
Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption
Client focus and excellent customer service skills/approach
Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
Proficiency in using Customer Relationship Management Systems and other automotive management systems.
Technically savvy and proficient in Microsoft Office
To be employed in this role, you’ll need to clear a pre-employment drug test.
Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity
Experience directly managing preowned operations

Responsibilities

Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each accounts assigned within their portfolio.
Responsible for client utilization and leveraging our software to align with client’s objectives across multiple applications.
Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed
Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
Identifies key barriers and core problems with their client’s situations preventing them from meeting business objectives.
Applies problem‐solving skills and strategic insight in order to deal creatively the situations and accomplish client goals.
Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights
Oversees the account launch process ensuring all accounts/groups are effectively ‘launched’ utilizing applicable resources to ensure customer success
Work with ‘at risk’ clients, determine action plan to turnaround and retain the relationship.
Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells
Encourage clients to attend product workshops to enhance knowledge of system capability.
Develop Self by participating in product development/enhancement review sessions to continue in development across Cox products
Engage and participate in the exchange of ‘best practices’ across entire retail sales & performance management team and other business units

Benefits

A competitive salary and top-notch bonus/incentive plans.
A pro-sales culture that honors what salespeople (like you!) contribute to our success.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).