Vault Supervisor

CENTRAL BANCOMPANY, INC.•Columbia, MO

11h•Onsite

About The Position

The Vault Supervisor is responsible for compliance with all applicable banking regulations, including the Bank Secrecy Act and information security initiatives. This role involves daily interaction with direct reports and employees from other branches, ensuring efficient and productive communication. The daily activities are influenced by customer traffic, armored car schedules, customer and employee demands, meetings, and training. The Vault Supervisor keeps the Manager informed of daily branch activities, acts as a teller, supervises operations, and provides Legendary Service to customers and employees. Responsibilities include assisting customers, processing transactions, balancing a teller drawer, supporting tellers with problem-solving and decision-making, and explaining policies and procedures. Key duties also involve opening and closing the branch, managing cash (buying/selling money, maintaining levels), performing teller cash box audits, monitoring night depository agreements, overseeing security and compliance, conducting branch audits, and managing information security. The role provides daily supervision, including assisting customers/employees, completing tasks, and offering motivation. Vault duties encompass managing the main cash vault, ATM cash, and distributing cash to branches, managing armored car relationships, loss prevention, and cash level management. Teller duties include receiving deposits and payments, verifying amounts, examining checks for proper endorsement, ownership, and fraud risk, cashing checks, processing withdrawals, and accurately reconciling coins, currency, and transactions. The Vault Supervisor assumes responsibility for the branch in the manager's absence and reports to the Commercial Services Manager. Tellers report indirectly to the Vault Supervisor for assistance with questions or problems. Daily work direction comes from supervisory staff.

Requirements

Bachelor’s degree in business or a related field, or equivalent combination of education and training.
At least 2 years of banking experience.
Advanced knowledge of all teller, vault, ATM functions along with bank regulations, bank policies and procedures, and bank products and services.
Strong attention to detail with ability to work in fast paced environment with accuracy.
Excellent oral and written communication skills.
Strong customer relations skills.
Must work with employees and customers in a cooperative, positive, professional manner.
Good judgment and ability to handle confidential information.
Ability to work quickly and accurately to analyze information and make decisions.
Ability to proactively assume additional responsibilities/duties/projects.
Ability to lift 60 lbs.

Nice To Haves

1 year of management experience preferred.
Successful completion of in-house training programs.

Responsibilities

Responsible for compliance with all banking regulations, including Bank Secrecy Act and information security initiatives.
Ensures efficient and productive communication between all branches.
Acts as a teller and supervises operations while providing Legendary Service.
Fills in as a teller when needed.
Helps customers, processes transactions, balances a teller drawer, assists tellers with problems and decision making, and explains policies and procedures.
Opens and closes branch.
Buys and sells money, manages cash levels.
Performs teller cash box audits.
Monitors and maintains night depository agreements.
Monitors security and compliance issues.
Completes multiple branch audits and information security tasks.
Provides daily supervision, including assisting customers/employees, completing tasks, and providing motivation.
Manages main cash vault, ATM cash, and distribution of cash to branches.
Manages armored car relationships.
Responsible for loss prevention.
Receives checks and cash for deposit and payment to accounts, verifies amounts, and examines checks for proper endorsement, ownership and fraud risk.
Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances.
Accurately counts, checks, and reconciles coins, currency, and transactions.
Assumes responsibility for the branch in manager’s absence.
Assists in operations of branch including staffing, coaching, loss prevention, and development of knowledgeable well trained staff members.
Promotes team atmosphere providing Legendary Service to both customers and coworkers while ensuring branch operations in accordance with branch control manual standards.
Understands role in case of robbery and knows proper post-robbery procedures.
Accountable for other tasks as directed.