Vault Supervisor

Loomis•Sacramento, CA

2d•Onsite

About The Position

The Vault Supervisor is responsible for the oversight and coordination of the route and dispatch function, ensuring the safety of employees, vehicles, and facilities, and the security of cargo and the terminal. This role involves developing and maintaining customer service capabilities, investigating accidents, and coordinating with various internal and external stakeholders. The supervisor will also manage operational costs, control overtime, monitor employee schedules, and contribute to short and long-range operational planning to meet branch goals. Direct communication with employees to resolve issues and complaints is a key aspect, along with assuming limited responsibilities during the absence of the Operations/Branch Manager. The position directs operations to meet broad branch objectives, including vault operations, structure, scheduling, procedures, and policy enforcement. Profitability, operational costs, loss control, and damage/injury prevention through effective risk management and safety programs are critical. The role requires leadership by example, observable safety, security, and effectiveness of operating practices, and the ability to analyze complex factors to resolve situations not covered by set policies. Daily balancing of the vault for each shift and timely completion of monthly commitments are also required.

Requirements

Minimum of 3 years of operations experience in a vault, cash, or coin processing environment
Excellent analytical and math skills and accuracy are essential
Must possess solid written, verbal, and interpersonal skills
Proficiency with Microsoft Office Suite and banking database systems is required
Must be able to work extended hours, some Saturdays, and some holidays
Ability to maintain a stooped or squatting position for several minutes to perform the sorting function
Ability to walk continuously between bins, vaults, booths, and counters
Ability to stand on the concrete floor for approximately 80 percent of the shift
Ability to sign and record numbers by hand, make entries on records, and prepare reports
Ability to meet State requirements for handgun license/permit or Security Officer Commission
Successful completion of a Human Performance Evaluation (HPE) including testing for lift, lift-carry, push-pull, and repetitive coupling.

Nice To Haves

Familiarity with computerized timekeeping systems and cash processing equipment is preferred

Responsibilities

Complete and maintain oversight and coordination of the route and dispatch function
Controlling the costs of operations
Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures
Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures
Investigating accidents and processing required paperwork
Developing and maintaining customer service capabilities among all operations staff
Responding to customer inquiries and/or complaints
Coordinating with sales, other branches and departments, District and corporate staff, other carriers, and vendors
Controlling overtime hours
Monitoring employee vacation schedules
Maintaining the effectiveness and efficiency of operational functions
Short and long-range operational planning to meet branch goals
Communication with all employees to immediately resolve any outstanding issues and/or complaints
Completion of any and all additional responsibilities that are assigned by the Branch Manager and/or other Management Team Members on an “as needed” basis
Knowledge of transit vault, coin vault, and CMS operations
Consult with and accept advice/direction from the Operations/Branch Manager on a daily basis
Responsible for training, counseling, disciplining, conducting, and evaluating employees under their direction daily
Communicate with customers on a regular basis
Communication with sales and administration on an “as needed” basis regarding updates of service, customers, and payroll issues
Assume limited responsibilities during the absence of the Operations/Branch Manager on an “as needed” basis
Direct operations to meet broad branch objectives within policy guidelines
Direct vault operations, including structure and scheduling, establish procedures, and enforce policy
Profitability of the branch, as related to the quality and efficiency of operations; operation cost within guidelines, as provided
Control of losses through the implementation of effective risk management, training, supervision, and discipline
Control of damages and injuries through the implementation of safety programs, training, supervision, and discipline
High level of observable safety, security, and effectiveness of operating practices and use of equipment
Leadership by example – modeling appropriate behaviors and regular observation/ monitoring of route activities and crew needs
Self-development and subordinates through on-the-job training and other training
Analyze complex factors to decide appropriate actions and resolve situations not covered by set policies or procedures
Ensure proper balancing of the vault daily for each shift
Timely completion of monthly commitments as assigned by Operations/Branch