Vault Supervisor

Loomis•Memphis, TN

9d•Onsite

About The Position

The Vault Supervisor is responsible for overseeing daily vault operations, including inventory management, opening and closing of the branch, and check-in/out procedures. This role involves providing coaching and skill development to employees, ensuring the security of cargo and terminals through training and policy enforcement, investigating accidents, and developing customer service capabilities among operations staff. The supervisor will also coordinate with various departments and external entities, control overtime and employee vacation schedules, and maintain the effectiveness and efficiency of operational functions. They will consult with and take direction from the Operations/Branch Manager and may assume limited responsibilities in the Manager's absence. Key responsibilities include directing vault operations, establishing procedures, enforcing policy, controlling losses and damages through risk management and safety programs, and ensuring the timely completion of assigned monthly commitments and other assigned responsibilities.

Requirements

Minimum of 3 years of operations experience in a vault, cash, or coin processing environment.
Excellent analytical and math skills and accuracy are essential.
Must possess solid written, verbal, and interpersonal skills.
Proficiency with Microsoft Office Suite and banking database systems is required.
Ability to maintain a stooped or squatting position for several minutes to perform the sorting function.
Ability to walk continuously between bins, vaults, booths, and counters.
Ability to stand on the concrete floor approximately 80 percent of shift.
Ability to sign and record numbers by hand and make entries on records and prepare reports.
Ability to meet State requirements for handgun license/permit or Security Officer Commission.
Successful completion of Human Performance Evaluation (HPE) including testing in lift, lift-carry, push-pull, and repetitive coupling.

Nice To Haves

Familiarity with computerized timekeeping systems and cash processing equipment is preferred.

Responsibilities

Provide coaching and skill development to employees on a consistent basis.
Ensure security of cargo and terminals through training, monitoring, and enforcement of policies and procedures.
Investigate accidents and process required paperwork.
Develop and maintain customer service capabilities among all operations staff.
Respond to customer inquiries and/or complaints.
Coordinate with sales, other branches and departments, District and corporate staff, other carriers, and vendors.
Control overtime hours.
Monitor employee vacation schedules.
Maintain effectiveness and efficiency of operational functions.
Consult with and accept advice/direction from the Operations/Branch Manager.
Oversee daily vault operations including inventory management, opening, and closing of branch and check in/out.
Assume limited responsibilities during the absence of the Operations/Branch Manager on an “as needed” basis.
Direct vault operations, including structure and scheduling, establish procedure, enforce policy.
Control of losses through implementation of effective risk management, training, supervision, and discipline.
Control of damages and injuries, through implementation of safety programs, training, supervision, and discipline.
Ensure high level of observable safety, security and effectiveness of operating practices and use of equipment.
Timely completion of monthly commitments assigned by Operations/Branch in for tellers and other personnel as needed.
Completion of all additional responsibilities that are assigned by the Branch Manager and/or other Management Team Members on an “as needed” basis.