Vault Teller Supervisor

Loomis•Albuquerque, NM

4d•Onsite

About The Position

The Vault Teller Supervisor is responsible for the oversight and coordination of route and dispatch functions, controlling operational costs, and ensuring the safety and security of employees, vehicles, facilities, and cargo. This role involves investigating accidents, developing customer service capabilities, responding to customer inquiries, and coordinating with various internal and external stakeholders. The supervisor is also responsible for managing overtime, employee schedules, and ensuring the effectiveness and efficiency of operational functions. They will play a key role in short and long-range operational planning to meet branch goals and will communicate with all employees to resolve issues. This position requires knowledge of transit vault, coin vault, and CMS operations, and involves daily consultation with the Operations/Branch Manager. The supervisor is responsible for training, counseling, disciplining, and evaluating employees under their direction. They will also communicate with customers, sales, and administration, and may assume limited responsibilities in the absence of the Operations/Branch Manager. The role directs operations to meet broad branch objectives, including vault operations, scheduling, and policy enforcement, with a focus on branch profitability through quality and efficiency. Control of losses, damages, and injuries is achieved through effective risk management, safety programs, training, supervision, and discipline. The supervisor is expected to lead by example, model appropriate behaviors, and regularly monitor route activities and crew needs. Self-development and subordinate development through on-the-job training and other methods are also key aspects of this role. The supervisor must analyze complex factors to make decisions and resolve situations not covered by established policies.

Requirements

Minimum of 3 years of operations experience in a vault, cash, or coin processing environment
Excellent analytical and math skills and accuracy are essential
Must possess solid written, verbal, and interpersonal skills
Proficient with Microsoft Office Suite and banking database systems is required
Must be able to work extended hours, some Saturdays, and some holidays
Ability to maintain a stooped or squatting position for several minutes to perform the sorting function
Ability to walk continuously between bins, vaults, booths, and counters
Ability to stand on the concrete floor approximately 80 percent of shift
Ability to sign and record numbers by hand and, make entries on records, and prepare reports
Ability to meet State requirements for handgun license/permit or Security Officer Commission

Nice To Haves

Familiarity with computerized timekeeping systems and cash processing equipment is preferred

Responsibilities

Complete and maintain oversight and coordination of route, and dispatch function
Controlling the costs of operations
Safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures
Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures
Investigating accidents and processing required paperwork
Developing and maintaining customer service capabilities among all operations staff
Responding to customer inquiries and/or complaints
Coordinating with sales, other branches and departments, District and corporate staff, other carriers, and vendors
Controlling overtime hours
Monitoring employee vacation schedules
Maintaining effectiveness and efficiency of operational functions
Short and long range operational planning to meet branch goals
Communication with all employees to immediately resolve any outstanding issues and/or complaints
Completion of any and all additional responsibilities that are assigned by the Branch Manager and/or other Management Team Members on an “as needed” basis
Knowledge of transit vault, coin vault and CMS operations
Consult with and accept advise/direction from the Operations/Branch Manager on a daily basis
Responsible for training, counseling, disciplining, conduct and evaluation of employees under their direction on a daily basis
Communicate with customers on a regular basis
Communication with sales and administration on an “as needed” basis regarding updates of service and customers, and payroll issues
Assume limited responsibilities during the absence of the Operations/Branch Manager on an “as needed” basis
Direct operations to meet broad branch objectives, within policy guidelines
Direct vault operations, including structure and scheduling, establish procedure, enforce policy
Profitability of branch, as related to quality and efficiency of operations; operation cost within guidelines, as provided
Control of losses through implementation of effective risk management, training, supervision, and discipline
Control of damages and injuries, through implementation of safety programs, training, supervision and discipline
High level of observable safety, security and effectiveness of operating practices and use of equipment
Leadership by example – modeling appropriate behaviors; and regular observation/ monitoring of route activities and crew needs
Self-development and subordinates through on the job training and other training
Analyze complex factors to decide appropriate actions, and resolve situations not covered by set policies or procedures
Ensure proper balancing of the vault daily for each shift
Timely completion of monthly commitments as assigned by Operations/Branch