Vascular Surgery Scheduler

Intermountain Health•Billings, MT

1d•$19 - $26•Onsite

About The Position

Intermountain Health is seeking an organized and compassionate Vascular Surgery Scheduler to support its healthcare team. The role maintains vascular surgery schedules and coordinates patient appointments, registrations, pre-certifications, pre-operative testing, equipment, rooms, and medications. It provides patients with surgery preparation and arrival/departure instructions, schedules follow-up visits, and responds to calls about schedule changes and cancellations. The scheduler also greets patients, handles calls and messages, records communications in the electronic medical record, verifies insurance and authorizations, collects and posts patient payments, maintains work queues, and prepares and scans medical records. The position is based at the Billings Downtown Clinic and requires on-site attendance during scheduled business hours. It is full-time, 40 hours per week, with a Monday–Thursday schedule of 8:00 a.m.–5:00 p.m. and Friday hours of 8:00 a.m.–2:00 p.m.

Requirements

High school diploma or equivalent.
Two years of related experience in a health care organization.
Regular on-site attendance during scheduled business hours or shifts.
Understanding of health insurance, medical costs, and medical terminology.
Excellent customer service skills in person and by telephone.
Strong communication skills.
Proficient computer skills.
Strong work ethic and a high level of professionalism.
Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.

Responsibilities

Maintain the surgery schedule and provide necessary information to patients and physicians.
Coordinate, register, and schedule patient appointments according to availability.
Conduct patient pre-certification to obtain proper insurance approval for appointments and medical care.
Ensure required pre-operative tests are scheduled and completed before surgery.
Arrange necessary equipment, room availability, and pre-surgery medication before procedures.
Explain surgery preparation and arrival/departure instructions, answer patient questions, and provide detailed information.
Schedule physician-directed follow-up appointments.
Receive and screen calls concerning date changes, cancellations, and related problems.
Escalate non-routine issues to the practice manager or physician.
Greet patients; answer phones, take messages, return calls, provide information, and accurately document calls in the EMR.
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients and confirm, enter, or update required patient and guarantor demographic information, following patient-identification procedures.
Obtain insurance cards, identification, and required signatures; verify insurance coordination of benefits and obtain authorizations or referrals as required.
Complete the Medicare Secondary Payer questionnaire when applicable and screen for non-covered services and liability waivers through automated screening.
Inform self-pay patients of their liability and prepayment requirements; prepare procedure estimates and calculate advance payments for prior, bad-debt, and current balances.
Refer potentially eligible patients to financial counseling or contract eligibility vendors and refer complex or non-compliant financial issues to the Clinic Manager or Revenue Service Center.
Collect patient payments, issue accurate receipts, post payments, reconcile receipts with cash collected, complete balancing forms, and document account interactions and transactions.
Maintain department and individual work queues and prepare required reports.
Prepare medical records for appointments by compiling information from various sources, including authorizations and non-Epic documentation, and scan records as required.
Promote the mission, vision, and values of SCL Health and abide by service behavior standards.
Perform other duties as assigned.