Surgery Scheduler - Elmhurst - Vascular Surgery

Duly Health and Care • Elmhurst, IL

1d • $16 - $25 • Onsite

About The Position

The Surgery Scheduler coordinates and supports scheduled procedures and surgeries, serving as a point of contact for patients, internal staff, and external facilities. The role is based at the Elmhurst MOB and requires travel to Naperville as needed. It is a full-time, 40-hour-per-week position, Monday through Friday, 8:00 a.m. to 5:00 p.m.

The scheduler verifies patient and insurance information, coordinates pre-operative testing, confirms procedures with patients, and explains preparation instructions. The role also prepares paperwork, maintains physician schedules, coordinates with facilities and billing staff, protects patient confidentiality, and tracks case volume while directing cases to facilities as instructed by management.

The position requires a high school diploma or GED, relevant knowledge of medical terminology, CPT and ICD-9 coding, and the referral process, plus at least two years of prior surgery scheduling, telephone, computer, and customer service experience. Compensation is a base pay range of $16.30–$24.50 per hour; actual pay depends on factors including skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives.

Requirements

• High school diploma or GED.
• At least 2 years of prior surgery scheduling, telephone, computer, and customer service experience.
• Knowledge of medical terminology, including verbal and written use.
• Knowledge of CPT and ICD-9 coding.
• Knowledge of the referral process.
• Ability to learn new computer programs.
• Professional conduct toward customers, physicians, and co-workers.
• Ability to multitask and prioritize.
• Time-management skills.

Responsibilities

• Greet patients in a friendly manner by phone or in person.
• Develop and maintain effective working relationships with internal physicians and scheduling staff at facilities.
• Verify patient personal and insurance information and coordinate pre-operative testing according to insurance requirements.
• Serve as the single point of contact for internal staff and external inquiries about scheduled procedures.
• Schedule or reschedule pre-operative lab work and other testing before procedures and surgeries, as needed.
• Contact patients to confirm procedures or surgeries.
• Explain and verify proper preparation instructions with patients, routing questions to a nurse when appropriate.
• Prepare essential paperwork for the referral coordinator and facilities.
• Verify daily physician schedules, then print and distribute them to appropriate personnel.
• Maintain strict patient confidentiality.
• Work with billing staff to ensure procedures are charged.
• Cover or fill in for co-workers as needed.
• Track case volume and direct cases to facilities according to management direction.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
• Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED